Andrea Brown

Helping to drive client loyalty by making IBM easy to do business with. Building client relationship (internal and external) using direct telephone contact. Maximizing Collection Performance to ensure cash flow and support of DSO objectives Taking accountability of collection, aged debt, un-allocated cash and dispute targets. Dispute identification and tracking and regular follow up of all cases. Pre-legal identification of bad debtor cases.

Ad Hoc Report development globally for internal clients using QMF, Brio/Hyperion, Excel and Cognos. Global support for recurring reports to insure internal clients had them on time. Team member of a Migration Project from Brio/ Hyperion to Cognos 10. Maintenance of reports in Report Studio (Cognos). Job and event creation in Event Studio (Cognos).

Contact point for clients and other Patent Agencies world wide both telephonically as well as face to face. Maintaining clients up to date of future steps to take, fees to pay on timely matter. Working both with the technicians and client in order to make sure their patent is filed on a timely and efficient way.

Maintaining and improving invoicing process for both Spain and Portugal. SOX, KCO and KCFR Controls. Team player in many invoicing projects, especially electronic invoicing for a specific client