Andreas Koch

Designed and developed customizations for BMC Remedy ITSM 7.1 Incident and Problem Management to deliver a new application. Designed and developed a new overview console within Remedy for Incident, Problem, Task, Known Error and Solution records. Service Level Management configuration and data import. Oracle SQL procedures and Crystal Reports development.

Member of the Remedy User Group/Remedy Developer Team. Designed and developed Future Enhancements for BMC Remedy ITSM 7.x (Incident/Change/Problem Management Console). Responsible for Remedy Release migrations on all customer environments using Remedy Administrator, Remedy Migrator and Remedy Import Tool. BMC Remedy ITSM 7.x configuration and data administration for Go-Live. Responsible for Incident/Change/Problem Management configuration and data preparation. Configuration Management Database (CMDB

Designed and build a Media Management Application for managing all media's like Software, Books and DVD. Remedy email engine and email server installation and configuration. Designed remedy forms and code to store incoming emails from the email server into a Help Desk form. SQL database backup software installation and configuration. Full database backup and scheduled backups for changed forms only.

Application Development and Maintenance. Responsible for data validation and processing. Developed Remedy objects to verify data import and check for duplicate records. Processing the data into the production system with Remedy Migrator. Cooperation on Server Release migrations. Migrated forms and code using Remedy Admintool and Remedy Migrator. Second Level Support solving Remedy tickets for data problems and user authorizations.

Trained in Remedy User and Remedy Administrator. Installed and maintain Windows Remedy Installation for CGI UK. Designed and build a Help Desk application for creating new Help Desk tickets or updating existing tickets with Remedy 6.3 (Server, Client, Alert and Administrator. Designed and build applications for managing and relating assets. Requirements gathering and analysis.