Andrew Conti
Werdegang
Berufserfahrung von Andrew Conti
- Bis heute 13 Jahre und 5 Monate, seit Jan. 2012
Support Team Lead for North America
KEMP Technologies, Inc.
Act as the technical and administrative escalation point for all North American support cases. Work with customers to escalate issues to ensure timely resolution of cases. Manage a team of 5 engineers; keep tabs on workloads, scheduling and active cases. Relay product design and technical feedback to appropriate development teams on behalf of the support staff.
- 1 Jahr, Feb. 2011 - Jan. 2012
Senior Application Engineer
KEMP Technologies, Inc.
Began to take on a larger role in assisting our sales team with customer questions and deploy-ments. Presented product details and demonstrations to Microsoft Exchange User Groups. Be-came involved in the hiring process for new members of the support team.
- 1 Jahr und 8 Monate, Juli 2009 - Feb. 2011
Customer Support Engineer
KEMP Technologies, Inc.
Respond to support inquiries by phone and email, including remote troubleshooting. Assist cus-tomers with both product setup and troubleshooting at network, transport and application layers. Analyze packet captures using Wireshark to isolate problems and determine solutions. Train new team members and assist junior support engineers with their tickets.
Ausbildung von Andrew Conti
- 3 Jahre und 10 Monate, Aug. 2005 - Mai 2009
Telecommunications
St. John's University
Sprachen
Englisch
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