Anita Golovan

- Gathered and processed relevant data related to the clinic's performance - Analyzed the clinic's performance through KPIs, such as patient flow, patient satisfaction, staff productivity, revenue generated, insurance claim success rates - Evaluated business processes to optimize them by identifying inefficiencies and developing improvements, including financial and cost optimization opportunities, resulting in e.g., a 10% reduction in patient wait times - Monitored the effectiveness of implemented changes

- Processed and managed invoices for services rendered, prepared payments to suppliers - Contributed to the preparation of financial reports, summaries, and statements to the insurance companies - Executed various aspects of payroll processing for 126 employees - Collaborated with the finance team in performing diverse financial tasks and administrative functions

- Developed promotional marketing materials that advanced the successful launch of a new company service in the Russian industrial market, resulting in a 30% increase in customer inquiries - Supported the sales team in lead generation, by conducting market research to identify potential business opportunities and target markets (engaged with over 50 SMEs) - Actively collaborated in the formation of sales presentations and proposals for potential clients; participated in sales-oriented customer meetings

Managing Organizations in Complex Environments, Strategic People & Innovation Management, Managerial Economics, Advanced Statistical Methods & Applications, Seminar Interdisciplinary Collaboration

GPA: 5.0/5.0

GPA: 4.6/5.0 Bachelor’s thesis: “Customer Project Management – Traditional and Agile. Case: Miksei Ltd.”