Anna-Maria Kalfa

* A multi-faceted role, demonstrating excellent managerial, team leadership, customer service and commercial skills, responsible for a department of 14 employees * Managing the analysis and reporting of all customer feedback portals and feedback mechanisms, including the club’s complaints procedure; compiling statistics for the evaluation of member satisfaction * Leading by example to encourage a positive and motivated workforce, with a key focus on personal development

Daily management of a business unit of approx. 12 employees, leading the reception department * Recruiting, training and mentoring all staff members within the department, ensuring the highest standards of customer service are adopted by all team members; delivering specific training in sales and products * Displaying strong commercial awareness in preparing yearly departmental budget in co-operation with Management * Ensuring compliance to all company quality standards and Health and Safety regulations

Managing all operational and administrative tasks for health club restaurant, including leading a team of 10 employees

Employing outstanding organisational skills in overseeing all administrative duties for Holmes Place, managing a team of 2 staff members * Accurately processing new memberships into internal membership system, including controlling inputs of membership fees and booking monthly debits refunds * Executing and implementing any contract changes * Creating daily and monthly reports and financial statements for Senior Management