Anna Matthias

Sales & marketing assistant. This was a temporary illness cover and agreed to be short term. Generation of new sales leads and potential clients. Creation of advertising materials and communications for clients. Preparation of trade fair arrangements.

Consult DACH clients on software solutions focus cloud and middleware. Build and manage a pipeline of opportunities through lead generation via social media. I commit to and deliver results on monthly, quarterly and annual targets and forecast sales pipeline. Creating new business opportunities by up sale and cross sale proposals. Driving the regional marketing campaigns and providing feedback and following up with generated opportunities. Focal Point Success Stories DACH.

Full-time sales role for prestigious social media client working on optimisation of native CPC, CPM, CPA, CPI advertising products. Collaborate with team mates to build and maintain a German language CS database. Managing own book of business of up to 100 German SMB clients. Compile optimisation efforts to achieve revenue growth goal of overall 30%. Consult clients to optimise product use and increase spent to and above target

SEO optimisation for small medium enterprise clients. Set up work flows and escalation procedures. Development of training materials. Developing in-depth product knowledge of both native and mobile search advertising, CPC, CPM and CPI campaigns. Managing front line inbound /outbound calls with global exposure in English and German. Provide advice and guidance to first time users. Review, document and execute refund and billing queries. Be responsive point of contact for subject matter questions.

Full-time escalation specialist role for the German market. Point fo contact for law enforcement agencies, courts, press and lawyers representing ebay customers. Escalation management of post-sales issue prior, during or after legal action was taken. Inbound / outbound calls and emails to customers, press and legal representatives. Subject matter consultation with internal legal counsel for high priority press request. Point of contact for billing queries, refunds and credit with global exposure.

Inbound escalation email correspondence with customers. Weekly calibration of partner correspondence for Germany. Arrangement and control of payment plans for DACH customers. Point of contact for all internal billing related question. Process and workflow improvement with outsourcing collection agencies. Successful transition to new CRM program Unify. Daily resolution targets and weekly quality scores performed above KPIs.

Business Administration Marketing Business Management Finance Human Resources Information Systems

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