Anthony Shelley

Used a computerized system (aiRES), responded to customer inquiries in a call center environment. Responded to telephone inquiries and complaints using standard scripts and procedures. Gathered information, researched/resolved inquiries and logged customer calls. Communicated appropriate options for resolution in a timely manner. Provided functional medical account expertise to clients and increased base collections. Informed customers about services available and assessed customer needs.

Engaged users as much as possible to help build the community on Blerp. Utilized Blerp features to post on various social networking sites such as Twitter, Myspace, and Facebook. Created discussions, polls, and other interactive widgets on multiple topics: sports, politics, human rights, entertainment, and others.

Answered inquiries by clarifying desired information; researching, locating, and providing information regarding Nintendo game titles and console specifications from inbound calls. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintained and edited online version of college newspaper. Coordinated between editorial staff and technology team to ensure the success of the online edition of The Daily. Wrote and managed blogs on a daily and weekly basis. Volunteered for difficult stories and traveled to sites to report breaking news.

Collected metrics for Release Engineering team, conducted research, designed and delivered weekly status reports, logged and tracked bugs, analyzed trends and pivotal technical information. Served as a liaison between project managers and software development engineers using Omniture statistical analysis and Workbench, an in-house document management and publishing platform.

Conducted daily software updates and technical support for 500 computers. Researched city hall computers for illegal programs. Used remote access, provided client service support for city employees by phone and email for research, and compiled results in Clientele database. Traveled to sites in Woodinville and various parts of Kirkland, Washington to investigate mobile laptops and desktops. Filed inventory reports and provided help desk assistance.

Supervised operations for 16-member wait service. Corrected scheduling conflicts, oversaw finances and product placement. Documented inventory and worked 30 hours a week on game days.

Documented hundreds of products, filed invoices, receipts, and credit charge backs. Assessed value, condition, and quantity of products. Completed tasks before deadlines and worked 35 to 40 hours a week.

Ensured quality of life for senior citizens by providing daily interactions, group activities, and hourly visits. Accompanied residents on walks, snack breaks, film tours, social outings, and other multiple events. Went beyond job description by establishing close relationships with residents and providing for their needs. Addressed the needs of each resident by notifying staff and charge nurses. Filed incident reports when necessary.

The BSTC program gives students a solid foundation in math and science coupled with strong communication skills. Students learn to design, write, edit, and evaluate technical and scientific materials. Students also learn about the rhetoric of technical discourse, human-computer interaction...

The IT program prepares individuals to apply HTML, XML, JavaScript, graphics applications, and other authoring tools to the design, editing, and publishing (launching) of documents, images, graphics, sound, and multimedia products on the World Wide Web. This includes instruction in Internet...