Ing. Anxhela Xhaja

KPI monitoring and reporting, coordination, planning and projection of a team providing global support in seven languages on one platform with over 150 applications. Training of new personnel in centers in Slovakia and India Create and implement new processes based on team needs. Bridge communication between teams Document accurate customer issue case records, status progress, and problem resolution using Salesforce CRM. Software Troubleshooting Salesforce data management and data fix.

-Lead projects and bridge communication to provide support, expertise and value engineering to the sales team. Help raise the amount of projects earned in the area of Access Control, CCTV and Intrusion for Global Accounts in the region of Continental Europe. -Providing technically accurate, functional and budget aware solutions for customers. -Trained and certified for Lean Six Sigma White Belt.

-Order controlling and monitoring, to comply with policies. -Warehouse management. -Ensuring staging, shipment and delivery on time. -Point of contact between AT&T and warehousing, on the side of the supply chain. -Solving delivery and configuration issues concerning the equipment.

-Handle email and phone contacts from Amazon Spain and other European countries. -Trouble-shooting of Purchase order management, logistics and catalog listing issues. -Partnership with business owners, to solve major vendor issues. -Handle escalations with multiple teams worldwide, for finance and tech issues.