Sharon Owino

Bis 2021, Account Maintenance and Gorvernance Officer, Housing Finance Kenya Limited
Dieburg, Germany

Skills

Communication skills
Team work
Project Management
Microsoft Excel
Creativity
Microsoft Word
Debt Collection
Customer Relationship Management
Customer Service Excellence
Cultural management
Risk mitigation strategies
Operations Management
Support
Customer service
Business Development
Events
Customer Support
Partner Management
English Language
Customer Relations
MS Office
Negotiation skills
Strong personality
Customer orientation
Electronic data processing
CRM Systems
Customer Experience Management
Business Planning
Computer
Application
Management
Marketing
Leadership
independent
Reliability
Responsible
Loyalty
innovative
Motivation
Professional experience
International experience
Technical Knowledge
Leadership skills
Commitment
ambitious
Analytical skills
Flexibility
Friendliness
Interpersonal skills
Enthusiasm
attention to detail
Empathy
problem solving skills
Social engagement
Intercultural competence
Organizational skills
Fast learner
hands-on mentality
Strategic mindset
willingness to learn
open minded

Timeline

Professional experience for Sharon Owino

  • Current 3 years and 9 months, since Oct 2021

    Support Associate

    Amazon Deutschland GmbH

    Prepared orders for shipment by systematically picking, packing and labeling merchandise. Checked packages and merchandise for damage and notified vendors. Assembled orders and packed items for shipment, conveying orders to shipping personnel. Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

  • 1 year and 5 months, Aug 2022 - Dec 2023

    Communication Specialist-Change Management and Strategy Activation

    Merck Group
  • 2 years and 8 months, Feb 2019 - Sep 2021

    Debt Recovery and Management Business Analyst

    Housing Finance Kenya Limited

    • Debt collection, management and loan assessment • Customer relationships and follow up • Advising customers on payment methods • Negotiating and coordination of payment schedules • Maintaining customer files and records • Informing customers of their payment status

  • 1 year and 9 months, Oct 2019 - Jun 2021

    Account Maintenance and Gorvernance Officer

    Housing Finance Kenya Limited

    Completing the account opening process on CBS for new accounts opened in branches through the short process. Accurately linking customers' signatures and mandates to respective accounts opened on the core banking system. Amending existing accounts' details as per appropriately authorized customers' instructions. Ensuring adherence to Bank's operating policies, procedures and risk management guidelines

  • 7 months, Jun 2017 - Dec 2017

    Junior Officer

    Permanent Presidential Music Commission, Kenya

    Participated in the preparation of research materials Coordinated and reviewing of entertainment programs during state functions and National days. Collecting, collating and documenting for posterity music and dance materials that is of national significance.

  • 1 year and 2 months, Feb 2016 - Mar 2017

    Mshwari Business Analyst and Customer Service

    Commercial Bank of Africa

    Worked as a debt recovery officer for all the CBA accounts Inbound, outbound, preparing management reports. Fostered customer relationships Worked towards clearing all debt for the accounts.

  • 1 year and 9 months, Mar 2015 - Nov 2016

    Volunteer Mentor

    Staadi Za Maisha Educational Trust

    Participated in the identification assessment and mentorship placement and training of youth on innovative talents and performing arts. Developed identification tools, instruction materials and relevant education and training programs for children and youth Advocate and enhance positive change on behavior practices and attitudes by offering special services to gifted and talented learners to help maximize their potential.

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