Arim Lee

• Kept the daily book register log for rented books, donated books and displayed books according to genres in alphabetical order • Assisted in the planning and execution of the seasonal and occasional interior of the bookshop and window display • Commented on and posted book reviews for several books to provide information to visitors and created a bookshop user manual in the Korean language

• Performed a variety of administration tasks including reception, reporting, responding and handling general inquiries or requests through calls, e-mails, and website concerning the academic calendar • Facilitated overall expense management including the compiling of corporate credit cards, business trips and transportation receipts • Managed the stock of office supplies and confectionery for professors and students and checked and monitored the storage and pantry rooms

• Planned 40+ tour programs involving diverse forms and themes after doing market research to sell them through online travel platforms such as Tripadvisor and Expedia • Maintained and updated the website contents including its design, menus, and contract forms by utilizing a web designing platform • Accelerated customer service management by responding swiftly to customer inquiries, reviews, and complaints using various channels

• Organized a booth at Korea International Travel Show (KITS) in 2016 and 2017 encouraging potential customers information about Safari tour. KITS attendance averaged over 5,000 attendees each year • Responsible for Korean social media promotion of African Safari tours, including tracking website traffic • Provided advice on destinations, packages to tourists, receiving practical Customer Service experience within the highly competitive Tourism Industry

• Assisted in administration tasks and purchase order management to support several teams including the accounting, finance, and purchase teams • Performed overall administration and documentation tasks including maintaining a database in Excel, ordering office supplies, handling the expense management • Kept track of the tuition fee payment status of students, including international students, and the issue and dispatch of tuition fee invoices and receipts by e-mail

- Synthetic and grammar - Business English