Arnaldo Ortega

Development of the ServiceNow Professional Services business unit. • Revitalized strategic partnership with ServiceNow, expanding service offerings and enhancing market positioning. • Implemented structured pre-sales practice to deliver tailored solutions and streamline sales cycle. • Collaborated with Marketing team on targeted campaigns, industry events, and demand generation activities.

Consultative selling of CRM solutions (Customer Service, Field Services, Digital Engagement) in the Healthcare (Payers and Providers), Life Sciences, and Government sectors. • Developed market and partner awareness for Healthcare/Life Sciences Industry Solutions. • Closed the first sale of a new messaging solution in the local market.

Managed a named accounts territory in Financial Services, Healthcare (Payers and Providers), Travel/Transportation/Hospitality, and Government, selling the Service Cloud product line – Customer Service, Field Services, Digital Engagement. • Drove 30% year-over-year growth in Service Cloud sales in the territory during H1/2021.

Managed a territory of large enterprises across CPG, Retail, Eng. & Constr., Telecom, and Agribusiness sectors, selling cloud software solutions - Ariba, Fieldglass and DocuSign. • Awarded Turnaround Deal of the Year 2017 for the win-back of a significant customer (renewal + upsell) • Recognized in the Winners Circle 2016 • Received the SAP Move 2017/2019 Recognition Award for exceptional performance • Served as an SAP Compliance Ambassador, promoting the company’s commitment to compliance and integrity

SRM Consultant, responsible for the architecture and implementation of SRM 7.13 as part of the SAP systems implementation (ECC, SRM, CRM, IDM, GRC). Scope: - Self-Service Procurement; - Plan-Driven Procurement; - eSourcing (RFx/Reverse Auction); - Supplier Self Service (SUS-EBP / SUS-MM); - Contract Management (SRM);

• Led the SRM delivery of the global template to the Brazilian subsidiary, ensuring compliance with GxP and local regulations. • Analyzed and designed solutions for business and legal requirements, optimizing processes for efficiency. • Collaborated with cross-functional teams to successfully implement SRM solutions, driving operational excellence.

Focused on the SRM (Sourcing/Procurement) area, selling AMS (Application Management Services) and custom projects within a named accounts territory of large enterprises, including Itaú (banking), SGD (manufacturing), and Braskem (petrochemical) • Successfully sold SRM/MDM projects to Itaú, EMS, Braskem, Petrocoque, and Usiminas • Sold and managed AMS services and Regulatory Tax Compliance projects for SGD Glass • Delivery of Regulatory Tax Compliance reports for enterprises such as Braskem and Petrocoque

SRM Lead Consultant for the Americas Region supporting the SRM rollout of the global template and managing requirements from USA (NUSA and Nestlé Waters) and South America (Brazil, Argentina and Chile). Managed the delivery of a VMI solution to Chile and Argentina.

Responsible for: • Development of the SRM practice within the company. • Coaching/mentoring for SRM consultants. • Consulting sales support (project plan, estimates, resource planning). • Software sales support (product workshops, investment and ROI estimates). • Team leading in implementation projects.

Project Management based on the PMI PM Book.

Specialization in Computer Engineering