Astrid Geeraerts

Order Processing from A to Z. Work with the Project Team, Artwork Officer, QA, Lab and Purchase Departments to ensure the customer's orders are OTIF. Follow up with these departments that the necessary paperwork is available to book all materials into stock. Allocate bulk to orders for Production. Make sure the correct Bill of Materials is linked for packing. Attend QBR meetings, participate in project mapping, learn how the products are made/assembled on the production line. Attend production meetings.

Customer Care: order processing, quotations, set up new items, e-mails: problem solving, referrals from end users to distributors, provide documents (i.e. product documentation, folders, certificates, etc.), send out samples and answer general inquiries.

Customer Care: order processing from A - Z; work together with internal Departments to get the job done: Order Launching for the technical side of the order (get the right card board, dimensions, design), Production Planning (machine reservation and ready date for delivery); Logistical Department (shipments and paperwork); Sales Managers (get quotes out, visit reports, follow up leeds, customer visits to company site for new production runs). Incoming calls from customers.

Receive installers at the reception, print and have them sign reception documents for the goods, inform ware house clerk which order to bring and load. Prepare shipping documents for truck loads or container shipments. Mailing and filing commercial invoices. Have purchase invoices checked and approved for payment by Mngmt. First contact by phone, handle incoming emails, quotations requests, complaints. Follow up. Keep customer data base up to date. Handle cash payments.

Customer Care for Germany and Benelux (back up) regarding Finished Goods and Spare Parts for Consumer and Commercial goods. Assisting dealers by phone: answering their questions in regards to availability, back orders, pricing, etc. Enter and follow up on orders and deliveries. Handle complaints: wrong shipments, damages, lost in transit, shortages, overages, etc. Issue credit notes for returned spare parts. Release and invoice orders. Manage the inboxes for spare parts and incoming orders. Assist the Sal

Controlling all administrative tasks and paper flow. Approve invoices prior to handing them to Finance for payment. Intermediary between shop and Purchase Dept. Revise existing procedures and make them more efficient. Maintain insurance and judisciary files. Support to Executive Staff.

In my position as Team Leader Sales Operations EMEA, I oversee a Team of 2 Data Entry clerks, 7 Account Specialists and 3 Senior Account Specialists. We process and follow up on orders for the whole EMEA region. It is at times challanging, and we are at this time looking to hire new people to add to

Business Orientation Marketing People Management Management Types Basic Management