Augusto Garcia Novak

• Greeted and assisted customers with booking reservations and answering any additional questions both in person and over the phone. • Assisted clients as necessary and satisfied the needs and desires of customers • Agency cashier, charged customers for the tours and activities, handing different international currency, as well wide range of online payment platforms. Responsible for balanced cash draw at close of shift

Assisted clients via phone (handling 80+ calls daily); answered and resolved email inquiries, with duties including signing up new customers, retrieving customer data. Remained courteous and calm, even during moments of customer dissatisfaction Provided basic technical support for clients on a wide range of company products (hardware and software), Provided troubleshooting assistance to customers Made recommendations according to the needs of each individual customer.

Led groups of 20+ people around the city of Buenos Aires; answering questions while maintaining authority through the end of the tour. Led specialized private tours for corporative members, VIPs and prospective clients. Answered guests questions and monitored guest safety during tours on city streets. with emphasis on its historical meaning, playing the role of a cultural ambassador. Handled emergency situations; manage sudden changes or modifications to the tour

• Costumer service, solve billing problems and handled customer inquiries • Responsible for back up inventory ordering, data entry and shelf stocking • Restaurant cashier, handling 30+ tables daily, providing an efficient service to a wide range International public. • Responsible for balanced cash draw at close of shift

Finances, Human Resources, Marketing, Project Management