Burak Tarım
Skills
Timeline
Professional experience for Burak Tarım
- Current 1 year and 4 months, since Apr 2024
Information Technology Specialist
Randstad Deutschland GmbH & Co. KG
‣ End-user support. GCP (Google Cloud Platform), SP (SailPoint) user management. ‣ Recording, resolving and reporting all hardware and software problems. ‣ Installation of computers and peripherals. ‣ Keeping track of IT inventory. ‣ To check the embezzlements delivered to the users. ‣ Supporting the records transmitted via Jira Service Management. ‣ Playing an active role in Solution/Improvement processes.
- 2 years and 3 months, Feb 2022 - Apr 2024
Help Desk Specialist
Kyndryl
‣ Providing business technical support and End-user support. ‣ To meet and analyze the problems and demands reported by our customers users. "Zorlu, Eti, Togg, Anadolu Efes, Vestel, Isuzu, Kia etc." ‣ Monitoring customers systems throughout the night. "Tuv Turk" ‣ Producing remote solutions and directing problems and requests to relevant support groups when necessary. ‣ To follow the resolution process of the forwarded records. ‣ Provide users with feedback on their registration.
- 7 months, Aug 2021 - Feb 2022
Help Desk Specialist
IBM
‣ Providing business technical support and End-user support. ‣ To meet and analyze the problems and demands reported by our customers' users. "Zorlu, Eti, Anadolu Efes, Mercedes, Vestel, Isuzu, Kia etc." ‣ Monitoring customers systems throughout the night. "Mercedes" ‣ Producing remote solutions and directing problems and requests to relevant support groups when necessary. ‣ To follow the resolution process of the forwarded records. ‣ Provide users with feedback on their registration.
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