Burak Tarım

‣ End-user support. GCP (Google Cloud Platform), SP (SailPoint) user management. ‣ Recording, resolving and reporting all hardware and software problems. ‣ Installation of computers and peripherals. ‣ Keeping track of IT inventory. ‣ To check the embezzlements delivered to the users. ‣ Supporting the records transmitted via Jira Service Management. ‣ Playing an active role in Solution/Improvement processes.

‣ Providing business technical support and End-user support. ‣ To meet and analyze the problems and demands reported by our customers users. "Zorlu, Eti, Togg, Anadolu Efes, Vestel, Isuzu, Kia etc." ‣ Monitoring customers systems throughout the night. "Tuv Turk" ‣ Producing remote solutions and directing problems and requests to relevant support groups when necessary. ‣ To follow the resolution process of the forwarded records. ‣ Provide users with feedback on their registration.

‣ Providing business technical support and End-user support. ‣ To meet and analyze the problems and demands reported by our customers' users. "Zorlu, Eti, Anadolu Efes, Mercedes, Vestel, Isuzu, Kia etc." ‣ Monitoring customers systems throughout the night. "Mercedes" ‣ Producing remote solutions and directing problems and requests to relevant support groups when necessary. ‣ To follow the resolution process of the forwarded records. ‣ Provide users with feedback on their registration.