Burak Tarım

Bis 2022, Help Desk Specialist, IBM
Istanbul, Turkey

Skills

MS Office
Communication skills
Project Management
Team work
IT-Management
IT Support
IT Service Management
Virtualization
TCP/IP
DNS
DHCP
Hyper-V
VMware
Oracle VM VirtualBox
System Administration
Information technology
Cluster Management
Windows Server Update Services (WSUS)
Internet Information Server (IIS)
Microsoft Windows Firewall
Microsoft Active Directory
Domain Controller
BitLocker
Wordpress
Adobe Photoshop
Adobe Illustrator
AutoCAD
Helpdesk-System
mfa
Microsoft Exchange
Google Cloud Platform
Problem solver
Micosoft Outlook

Timeline

Professional experience for Burak Tarım

  • Current 1 year and 4 months, since Apr 2024

    Information Technology Specialist

    Randstad Deutschland GmbH & Co. KG

    ‣ End-user support. GCP (Google Cloud Platform), SP (SailPoint) user management. ‣ Recording, resolving and reporting all hardware and software problems. ‣ Installation of computers and peripherals. ‣ Keeping track of IT inventory. ‣ To check the embezzlements delivered to the users. ‣ Supporting the records transmitted via Jira Service Management. ‣ Playing an active role in Solution/Improvement processes.

  • 2 years and 3 months, Feb 2022 - Apr 2024

    Help Desk Specialist

    Kyndryl

    ‣ Providing business technical support and End-user support. ‣ To meet and analyze the problems and demands reported by our customers users. "Zorlu, Eti, Togg, Anadolu Efes, Vestel, Isuzu, Kia etc." ‣ Monitoring customers systems throughout the night. "Tuv Turk" ‣ Producing remote solutions and directing problems and requests to relevant support groups when necessary. ‣ To follow the resolution process of the forwarded records. ‣ Provide users with feedback on their registration.

  • 7 months, Aug 2021 - Feb 2022

    Help Desk Specialist

    IBM

    ‣ Providing business technical support and End-user support. ‣ To meet and analyze the problems and demands reported by our customers' users. "Zorlu, Eti, Anadolu Efes, Mercedes, Vestel, Isuzu, Kia etc." ‣ Monitoring customers systems throughout the night. "Mercedes" ‣ Producing remote solutions and directing problems and requests to relevant support groups when necessary. ‣ To follow the resolution process of the forwarded records. ‣ Provide users with feedback on their registration.

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