Carolina Pardo

• Responsible for the creation and implementation of recruitment and selection processes for the operational staffing of 6 consumer clients. • Job descriptions/Competency-based interviews/Assessment for middle management. • Personnel file management and administration. • Training middle management team on competency-based interviews. • Creation and implementation of the onboarding process. • Quarterly performance evaluations. • 95% staffing coverage for 6 clients.

Engagement, maintain and develop the assigned portfolio (60% growth) portfolio of 150 accounts. • Identify upselling opportunities in the installed customer portfolio. • Development of processes with other areas (approval flows, implementation for new products). • Quarterly business review with client reviewing indicators (consumption, savings, and profits). • Open new markets/customer segments. • KPI's: Revenue increase 20% monthly/Activation new customers/Recovery CAC 120 days/SLA client services 98%.

• Maintain and develop the assigned portfolio (40% growth). • Semi-annual business review with client reviewing indicators (consumption, savings, rebate and benefits). • Ensure the supply process to achieve customer indicators. • Prospect and close new accounts (25% of new portfolio). • KPI's: Monthly billing 110%/Portfolio recovery 85%/National replenishment analysis 95%

Responsible for covering corporate vacancies/induction and adaptation to the position (95% coverage). • Coordinate talent retention strategies with the Training and internal communication area.• Responsible for covering corporate vacancies/induction and adaptation to the position (95% coverage). • Coordinate talent retention strategies with the Training and internal communication area.

Talent Acquisition Responsible for recruiting operational positions, achieving a 95% coverage rate. Led the onboarding and integration process for new hires. Worked closely with Training and Internal Communication teams to support talent retention initiatives. Personnel Administration Managed employee records and contract processes. Ensured compliance with internal HR policies and labor regulations. Contributed to the improvement of HR procedures to enhance the employee experience.

Master's degree in systemic psychotherapy

Bachelor's degree in psychology