Caroline Baggs

Working on Vodafone’s IN Portfolio Programme and the Surepay replacement project of the Prepay Account Manager, I have been gathering information from key Vodafone Users and Owners to document the user experiences and requirements on Vodafone’s systems and processes. Ensuring quality of documentation and identifying gaps between discovery,design and development to understand the “unknown unknowns” and form the foundation of Service and Process Capability Use Case documents.

Responsibility for ensuring timelines and deliverables were met for the Global Open OS Applications & Services Team by managing the internal teams' projects. Providing key updates and reports to the head of department and recommend key actions and focus areas. Project Management of Regional Experience Zone training sessions to the "Go-To- Market" teams on Applications and Services and undertaking detailed research and analysis of competitor Digital Store fronts.

I was part of a team tasked to develop and deliver multimedia consumer experience based training globally to the Motorola "Go-to-Market" teams and its operators/channels. Working with external agencies on the content for the training module and market research on competitor products and analysis. My role was to ensure that content, budgets, timelines and delivery were all met as time was critical to the training schedule and to focus on mid and high tier smartphone propositions.

Marketing Executive for the Multimedia Smartphone team and my duties included: Event management for external events: Mobile World Congress, CTIA, CES and any Corporate hospitality or Partner events Event Management for internal Global Regional Sales conferences and Regional Training Manage monthly budget of approx $500K Software support to the Technical Manager Responsible for preparing "Go to Market" toolkit for the sales teams and customers including product information, experiences, marketing plans

Provide support at all levels to direct reports reporting to VP Co-ordination of smooth running of internal team Provide support to Customers Act as point of contact on behalf of Vice President wherever/whenever required Manage HR Calendar Demonstrate forward proactive thinking ahead of VP wherever necessary relating to both internal and external activities Pioritise, organise and co-ordinate diaries and work efficiently Ensure all HR issues are co-ordinated thoroughly ongoing