Caroline Molter

´Organisation & Skills’ in Fund Accounting and ‘Voice of the Client’ in Transfer Agency with nearly 350 employees trained through LEAN Boot Camp events, eLearning or the practical application of methodologies

- Managed the overall performance of the Third Party Organisation (TPO) delivery of products and services and performance against internal requirements as stated in the contract - Monitored contracts by reviewing changes in services and products, considering adequacy of contractual controls, validating SLA relevance due to changes in the scope of the engagement - Evaluated Criticality by reviewing changes in scale and scope of services contracted with TPO

- Key interface between technology teams and the business with internal and external visibility - Developed, implemented and cascaded the first-ever client satisfaction surveys for the Fund Management, Client Relations Management and Client Reporting applications, delivering competitive insight into the effectiveness of IT operations, its products and services and being able to provide strategic customer solutions - Performed client satisfaction reviews based on surveys - Managed streamlining of Servi