Catinca Panait

Was responsible for ensuring the administration of chargeable and non-chargeable contracts within the company. - Registers contract booking requests for Contract Management in SAP and CRM - Offers support to project team members for cases where the documentation is missing or incomplete before contract booking - Ensures contract bookings until month end-close / quarter end-close / year end-close as per company’s agreed timelines for contract requests with complete and compliant documentation

Was responsible for renewing support contracts for small, medium and large accounts in Germany -works closely with account managers of high accounts to increase sales and customer retention -checks contracts (terms and conditions, prices, licenses, quantities) and keeps contact with clients to ensure business continuity -identifies and pursues maintenance reinstatement opportunities -assists in negotiation of maintenance agreements

(Oracle University- Customer Support for DACH Region: Germany, Austria, Switzerland) Was a customer support agent within the department responsible for training and certification programs for Oracle products -provided information on Oracle education offerings and the availability of products -managed the cancellation and rescheduling process of training courses within the D-A-CH Region -sought new sales opportunities

Was an accounts payable/ receivable clerk for a industrial sector client in the D-A-CH region -processed invoices and payment disputes -assisted customers and vendors in payment related queries -initiated and checked payment run files -generated and verified reports -resolved vendor statement reconciliations and clearing of accounts

Responsible for the operational efficiency of HP distributors in Germany -was the single point of contact between external and internal stakeholders -resolved operational issues from the end-to-end sales process (e.g., order status, returns and deliveries, invoicing, returns and financial post-sales services) -provided pre-order Support (Order planning and chasing)