Christina Giannakaki

-Managing an existing client base whilst ensuring these clients renew their subscriptions -Developing and cultivating relationships at the highest levels within these accounts -Providing training and guidance to the client base, through one-on-one meetings, large scale presentations and telephone calls -Provide strategic financial information to Investment Banks, Law Firms, Corporate Finance boutiques, PE/VC Groups, Shipping Companies and corporate about potential M&A activity and business opportunities

-Restructured customer data in preparation for mass migration into Microsoft Dynamics CRM -Consolidated fragmented marketing material and redrafted outdated sales literature and uplaoded deliverables to Microsoft Dynamics CRM -Participated in marketing workshops focusing on promoting Telopsys online. Effort included SEO, SEM and newsletter publication - 1st line support including handling customer calls, solving common problems, and drafting and updating knowledge base articles

- Examined all customer's accounts to ensure that required documents were in place. - Ensured all documents were legitimate and matched the information on file. The Quality Manager of HSBC trained all candidates to be able to ensure the best outcome of depicting which customers did not comply with the remediation project - Responsible for following up on any missing information and contacting customers to rectify the situation

- Secretarial support to the Human Resource Managing Director. - Data capture: creating and updating employee and client files. - Translations: All documentation from Greek-English and vice-versa

Strategic Investment Management