Christopher Corwin

• Project lead in distribution of 175 hotspots to students • Removal of malware from endpoints • Assist staff and Faculty to a work-from-home role • Adhere to COVID-19 safety protocols • Align end user experience with G-Suite • Supervise, train, and assign tasks to student assistants • Compose and update website content • Networking, Android, iOS, MacOS, Windows, ADUC, Jamf support • Image and fix computers • Strong G-Suite proficiency • Ricoh, Dell, HP printer support

• Assisted in the instruction of Intro to Cisco Cyber Security course for refugees • Aided in the creation of supplemental curriculum materials • Tracked student progress and corrected assignments • Formed standardized PC image for deployment on donated laptops • Procured and repaired IT equipment donations • Provided guidance to student apprentices

• Imaged, troubleshooted, and repaired PC and Mac workstations • Responded to tickets and answered phone calls • Introduced efficient workflows for equipment checkout and asset tracking

• Analyzed incoming Sophos antimalware alerts and responded to security threats, recommended white listing of websites, services, applications, and enforced endpoint policies • Supported tier 1 and 2 PC, networking, security, and infrastructure needs as per Help Desk policy or post-escalation directive by tier-3 support • Managed Active Directory Users and Computers and enforced security groups

• Built local area network and performed systems analysis for better workflow • Provided basic tier-1 and 2 support for growing nonprofit • Obtained nonprofit volume licensing for Microsoft applications • Installed printers and other peripheral equipment under a strict budget for a nonprofit • Provided baseline support and security advisement for BYOD • Supported cross-platform communication between Windows, MacOS, Android, and iOS devices

• Became Security+ certified • Implemented heuristics for Webroot anti-malware • Helped manage Active Directory and Exchange accounts • Assisted in email administration for Microsoft Exchange • Responsible for troubleshooting malfunctioning Ricoh printers • Provided customer-service, desktop, and network support for incoming calls and tickets • Helped to coordinate and implement large-scale replacement of XP machines • Repaired or replaced legacy systems within a print media conglomerate

• Support the OCHIN implementation of the Epic EMR system as well as support the ongoing use of the Epic Practice Management system at UWS • Attended OCHIN-EPIC training sessions for various Epic modules • Distributed customized clinic image of Windows 7 Enterprise via Operating Systems Deployment in Server 2008 R2 to 50 Dell laptops

Minor in German