Christopher Klein

• managing Pre-Opening & Opening related activities for the highly expected launch of the 1st Swissotel and Swissotel Living in the UAE (currently operating under the property name: Al Ghurair Hotel | Al Ghurair Living Managed by ACCORHOTELS) • in charge of 70+ staff (direct reports) Front Office, Guest Relations, Concierge, Business Lounge, Club Lounge, Limousine & Valet Parking Services, Car Rental, Souvenir Shop, Tour Operator

• 2nd in charge in hotel operation (acting Dir. of Rooms/EAM), reporting to GM • in charge of 72+ staff (direct reports) Front Office, Guest Relations, Concierge, Business Lounge, Club Lounge, Limousine & Valet Parking Services, Car Rental, Souvenir Shop, Tour Operator • lead and managerial support of Housekeeping, Revenue/Reservations, Engineering, Laundry in the achievement of their financial and operational targets • leader of the of Hotel Quality Meetings; member of the Hotel Ethics Committee

• Direct reporting to GM, leading and managing all Front Office related departments. • Responsibilities: preparation of budgets and forecasts, controlling manning and Rooms related expenses as well as increasing revenue through effective yielding; “in house” testing of the fire and life safety systems; undertaking task and site risk assessments and inspections; ensuring and improving Safe Systems of Work and Standard Operating Procedures.

• Direct reporting to GM, leading and managing overall Front Office and related departments as well as the Spa and Gym facilities. • in charge of 46 staff (direct reports), responsible for providing all guests with quality services while maximizing room revenue, productivity and development of managers and employees. • Coordinating the organization and administrative functions in all areas of the Rooms Division.

Mandarin Oriental Hyde Park London - 5*star Superior (189 Rooms / Suites with a 2-Michelin* Restaurant) • reporting to: Front Office Manager; additional responsibility: Fire Life Health Sound & Safety (FLHSS) Representative Front of House • in charge of smooth running hotel operation; complaint management; conducts training and performance reviews; part of fire investigation team + first aider

Mandarin Oriental Hyde Park London - 5*star Superior (189 Rooms / Suites with a 2-Michelin* Restaurant) • highest ranking manager during night operation; reporting to: Front Office Manager • in charge of smooth running hotel night operation; complaint management; conducts training and performance reviews; part of fire investigation team + first aider

Mandarin Oriental Hyde Park London - 5*star Superior (189 Rooms / Suites with a 2-Michelin* Restaurant) • reporting to: Front Office Manager • Shift Leader Front Desk

Mandarin Oriental Hyde Park London - 5*star Superior (189 Rooms / Suites with a 2-Michelin* Restaurant) American Hotel & Lodging Educational Institute • Distance Learning Programme: - Accounting for Hospitality Managers - Housekeeping Management - Training and Development for the Hospitality Industry Mandarin Oriental Hyde Park London • Previous departments: - Switchboard - Concierge - Guest Relation - Sales & Marketing - Front Office - Housekeeping

• Debtor (Acc. Receivable); Creditor (Acc. Payable), reporting to: Controller

Sandwich course (dual-system) study programme: Berufsakademie Ravensburg - University of Cooperative Education ( q.v. Education ) • Main subject: Controlling Hotel ADLON Kempinski Berlin • Previous departments: - Accounting / Controlling - Marketing - Front Office & Night Audit - Housekeeping - Breakfast kitchen - Maintenance

Career&Personal Development ~ Managing&Leading a Team ~ Presenting for Success ~ Leading the Customer Experience ~ Managing&Leading Change ~ Human Resource Practices ~ Finance and Business Planning (Budgeting/The Business Plan) ~ Managing Meetings ~ Managing Health&Safety ~ Interviewing for Success

Awarded Certificates: Accounting for Hospitality Managers Housekeeping Management Training and Development for the Hospitality Industry

Field of studies: Economics - Tourism Business Administration >>> Course of studies: Hotel- and Gastronomy Management >>> Main subject: Controlling >>> Degrees obtained: 1) Dipl. Betriebsw. (BA) = German business administration degree, similar to MBA 2) Bachelor of Arts with Honours (OU)