Claudia Katharina Eggers

Focal Point für DMS (Document Management System) & IT o Kommunikationsschnittstelle für interne und externe Geschäftspartner o Koordination der Werksarztaktivitäten (Terminvereinbarung, Kommunikation mit dem externen Anbieter, etc.) o Organisation des Notfallmanagements o Anforderung, Verwaltung und Ausgabe von Materialien und Equipment o Administrator für Konferenzräume und DMS Focal Point o Pflege interner Datenbanken (z.B. Intranet, SharePoint Seiten, etc.)

o Betreuung, Auftrags -& Reklamationsbearbeitung der Kunden aus der Automobilbranche o Abklärung der Produktverfügbarkeit und Auftragsplatzierung in SAP R/3 o Bearbeitung von Kundenanfragen verschiedenster Art und deren Umsetzung mit Unterstützung der anderen Abteilungen wie Planung, Logistik oder Verkauf o Datenpflege und Umsetzung der SAP R/3 Integration auf eine andere Version

www.infinibyte.ae www.oldtimer-me.com www.goodwilljourney.org o Handling daily secretarial office for the Managing Director o Coordinates the Manager’s communications and correspondence o Managing the Travel arrangements and Travel expenses for the entire Team o Arranging Visa’s and Shipments o Renewal of Trade Licenses and Properties Handling

o Provide the trainees with the Vodafone Product o Trainer for Customer Services Representatives who receives direct calls from Germany o Soft skill Training & how to deal with the German mentality and others o Update of Trainings material in cooperation with Vodafone Germany o Full support after training with the first experience on the hotline

o Daily review with the agents of their numbers and creating actions plans o Soft skill Training & how to deal with the German mentality and others o Quality check of the agents as per Standard of Sony and Cisco o Handling special customer complains

o Handling daily secretarial office / Responsible for Office Management o Managing the Travel arrangements and Travel expenses for the whole Team o Arranging international Meetings and Workshops o Handling daily calendars of the Manager and the Team o Coordinates the Manager’s communications and correspondence o Provides event management support for important events of the department o Provide the team with numeric sales figures of all the German stores

o Contact person for the clients (written, telephone and face to face) o Customer service and support for product and commercial questions o Assuming reply and any forwarding of support requests o Common tasks in Sales Support and IT department o Independent complaint handling o Maintain customer and master data in the CRM system o Involvement in internal projects o Handling all the Tasks of a delegated Team Leader

o Handling daily secretarial office / Responsible for Office Management o Coordinates the Manager’s communications and correspondence o Daily meeting minutes o Managing the Travel arrangements and Travel expenses for the whole Team o Arranging Meetings and Workshops

o Handling daily secretarial office for F&B Manager o Handling the weekly Banquet Forecast / Customer’s invoices / CRM System o Handling all kinds of Hotel arrangements and customer requests

o Check in and Checkout of all customers o Handling customers requests by telephone o Handling customer complaints and dealing with other departments o Handling of all Service inquiries and the weekly schedule

o Check in and Checkout of all customers during the season in Switzerland o Handling customers requests by telephone o Handling customer complaints and dealing with other departments o Handling of all Service inquiries in a restaurant