Cornelius Ferreira

Managed IT Infrastructure projects for ACI Worldwide – USA. (IBM’s client). Key Activities: 1. Planning – Creating project plans for scope, cost, schedule, communication, risk and procurement. 2. Manage the project team and execute the project and authorized work are per the project plans. 3. Monitor and control the project progress, and perform risk management to take preventive, corrective and defect preventive actions to keep the project on track towards meeting milestones.

Led a team of 3 engineers, responsible for Windows Active Directory IT infrastructure maintenance and operations. Key Activities: 1. Infrastructure upgrades such as Windows 2003 64x migration, Enterprise wide security tools roll-out and end of life hardware decommissioning. 2. Provided technical expertise to help drive business innovation and value. 3. Incident management - User Support and Change control management. 4. IT infrastructure project support.

Team supervision of 13 engineers providing technical support for MS Exchange 5.5, 2000 and 2003. Key Activities: 1. Responsible for all customer issues being resolved in a timely fashion. 2. Responsible for customer call satisfaction on the first contact.

Systems engineer for Microsoft technologies. Key Activities: 1. Operation support of the IT infrastructure (hardware, software and network). 2. Working closely with an experienced consulting firm to implement the security standards in Mahindra and Mahindra IT infrastructure. 3. Provide escalation support to helpdesk manager. 4. Support for the evaluation and procurement of new hardware and software. 5. Implementation, monitor and control regular data backup.

Provide helpdesk support towards evaluation, up-gradation and improve the existing IT infrastructure (hardware and software). Key Activities: 1. Operation support of the IT infrastructure (hardware and software). 2. Implementation, monitor and control regular data backup. 3. Anti-Virus management. 4. Installation and configuration of new hardware and software. 5. IT infrastructure project support. 6. Incident management, solving problems relating to hardware, operating system, application software,

Key Activities: 1. Responsible for operation and maintenance of server and desktops (hardware and software). 2. Installation and configuration of new hardware and software.

Information Systems / Information Technology

Financial Accounting and Auditing