Cristina Causone

Coaching new employees during their practical experience after a theoretical Training at the ticket counter

A group of employees and supervisors expert in different fields( Ticketing , Lounge, Check in )using SCRUM method found different solutions how to reduce the process time during documents checks at the airport.I focused on the visual communication part of the project

Substitution of a colleague in maternity leave.Ticketing Agent also for Austrian Airlines and Swiss .Dealing with all matters regarding ticketing and flight irregularities.

Explorers is a one-year international development program for employees of the Lufthansa Group. It allows the participants to broaden their perspective by working on an explorers project over the period of one year. The programme focused on the topics:Project Management, Virtual Teamwork,Change Management, Global Networking and included regular collaboration in the project " Relaunch Network and Fleet Intelligence"

I supervised the daily operations at the airport( check-in , ticketing counter, ramp, gate), i did some administration work and i developed some projects for check-in in case of irregularities

I supervised the daily operations at the airport( check-in , ticketing counter, ramp, gate), i did some administration work and i developed some projects for a gate improvement and a marketing project to improve the webcheck-in

IAP a tailored entry into the aviation sector, offering at the same time comprehensive insights into the products, processes and structures .) I attended to the following courses : Brand Academy, Investment Theory , Marketing, Microeconomics, Macroeconomics, Business Administration, HR Management, Aviation Management, Statistics, Accounting 1 and 2, Presentations Skills, Team Processes and Conflict Management, Business Etiquette and did different practical assignments in check-in , operations and cargo.

I assisted my colleagues in the daily work, i co-worked in the implementation of USDOT procedures and I developed some Marketing and Knowledge Exchange projects

I assisted my colleague in the Intercultural Competence training, we ran together Team Conflict training and i organized and run by myself the training public speaking and the use of positive language

I worked together with the Flight Manager .We took care of complaints at the gates, we prepare the flight before departure, we supervised at the gate.

I assisted Sales colleagues in their visit preparation and meeting .In the marketing department i assisted on the website update.I co-created and participated to some marketing events.

Ticketing Agent also for Austrian Airlines Luxair and Airone.Dealing with all matters regarding ticketing, flight irregularities and customer relations in different languages

Tester for the new version of the system Guideres for ticketing

Ticketing Agent also for Austrian Airlines and Swiss .Dealing with all matters regarding ticketing, flight irregularities and customer relations in different languages.Etix coordinator from January 2007 to July 2008

Ticketing Agent also for Austrian Airlines Luxair and Airone.Dealing with all matters regarding ticketing, flight irregularities and customer relations in different languages

Assistance of incoming tourists at Turin Airport

Project Management ,Virtual Team Work , Change Management ,

Brand Academy, Investment Theory , Marketing, Microeconomics, Macroeconomics, Business Administration, HR Management, Aviation Management, Statistics, Accounting 1 and 2, Presentations Skills, Team Processes and Conflict Management, Business Etiquette

Graduated at SUMI , final work “Responsible ,sustainable and ecotourism: European Union and Argentina “(2003) • 2000-99/110 University Degree at SUMI , final work “The obstacles of the transnational mobility in the European Union: the field of Youth Tourism( 2000)