Bernardo Pimenta
Skills
Timeline
Professional experience for Bernardo Pimenta
End User Computing expert | IT Service Delivery expert | SCCM Management | IT Asset Management | ServiceNow implementation consultant | IT Data quality auditor (Active Directory, Exchange, IT Wikis) | Office 365 support Infrastructure consultant and support: networking, server, SaaS | IT all-rounder :)
Honeywell's Pro-Watch® product range technical support | Support hardware integration from various manufacturers | Scenario testing for customers and/or integrators | Software testing | Documentation creation and handling | Close work with Sales, Marketing and Engineering during product development and maintenance | Customer training
- 7 years and 5 months, Apr 2011 - Aug 2018
IT Support Engineer
Bosch Thermotechnik GmbH
End user and facilities IT consulting and support | Local LAN consulting and hands-on | End-user and IT Partners training | ITSM tools handling, SLA and KPI monitoring | Windows server management | Printing services’ implementation and support | Local contact for Corporate projects: Next Generation Workplace, Next Generation Services, Mobile Workplace, IT Fleet Management process | Virtual teams' member: Mobile Champion, Corporate IT Solutions Promoter | Early adopter/tester | Hardware repair
- 8 months, Sep 2010 - Apr 2011
Administrative Assistant
Instituto de Mobilidade e Transportes
Archive responsible, conversion of paper archives in digital archive, documentation organization, maintenance of IT devices, data organization.
- 2 years and 3 months, Apr 2008 - Jun 2010Nokia Siemens Networks
Technical Communicator | Software Tester
Documentation responsible for SPOTS (Performance Management tool for telecommunication networks) and software tester (SCRUM environment).
- 7 years and 5 months, Nov 2000 - Mar 2008
Contact Center Agent
NOS
Contact Center and Telemarketing operator. Member of the training team (newcomers committee).
Educational background for Bernardo Pimenta
- 5 years and 1 month, Oct 2011 - Oct 2016
IT-Management and Information Systems
Instituto Politécnico de Gestão e Tecnologia
Networking: planning LAN, WLAN and security | Project Management | E-Commerce and Marketing | IT Enterprise management | Hardware and Software troubleshooting and maintenance | Multimedia Tools
- 1 year and 2 months, Sep 1998 - Oct 1999
Accounting
Instituto Superior de Contabilidade e Administração do Porto
Accounting | Law | Mathematics
Languages
English
Fluent
Portuguese
First language
French
Basic
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