Bernardo Pimenta

Angestellt, Senior IT Service Delivery Specialist, Elementis Global
Aveiro, Portugal

Fähigkeiten und Kenntnisse

IT-Consulting
IT Certifications and Training
Network Printer
Printers
Hardware
MS Office
Back Office
Front Office
Network administrator
Active Directory
Active Directory Design
Asset Management
Mobile Device Management
Media Asset Management
IT Project Management
Project management
Scrum
Agile Methods
Customer Service
Networking
KPI
SharePoint
Train the Trainer
Quality Management
Storage
Technical Support
IT-Security
E-Commerce
IT-Marketing
Microsoft Exchange
File management
IT Troubleshooting
Organisation of teaching
Exchange
Windows
System Administration
DNS
Documentation
Technical Documentation
Project Documentation
Software Documentation
Customer Satisfaction Management
Consulting
ITIL
Communication skills
Soft Skills
Motivation
International experience
Virtual team
Professional
Teamwork
IT-Management
Technology
Information technology
Information Systems
Microsoft
attention to detail
MS Teams
Management
Key Account
Employee interviews
Team Management
Professional experience
Remote maintenance
Customer Support
Leadership skills
Enterprise
Internet
Team leadership
English Language
Exchange of ideas
IT support
Desktop
Friendliness
Microsoft Azure
Administration
Support
People Management
Help desk
Messaging
Decision Making
Exchange of experience
Deployment
Knowledge management
Change Management
Service Level Management
Europe
Service Management
Incident Management
Contract Management
Availability Management
Configuration Management
IT service continuity management
IT Skills
IT Service Management
Organizational skills
IT Operations
Identity & Access Management
Customer orientation
Service
Hardware installation

Werdegang

Berufserfahrung von Bernardo Pimenta

  • Bis heute 1 Jahr und 1 Monat, seit Juli 2024

    Senior IT Service Delivery Specialist

    Elementis Global

  • 1 Jahr und 6 Monate, Nov. 2022 - Apr. 2024

    Provisioning Manager

    Kantar
  • 10 Monate, Feb. 2022 - Nov. 2022

    Senior Engineering Systems Administrator

    FARO Europe GmbH & Co. KG
  • 1 Jahr und 1 Monat, Jan. 2021 - Jan. 2022

    IT Specialist

    Dispendix GmbH
  • 9 Monate, Jan. 2020 - Sep. 2020

    Senior IT Specialist

    FARO Europe GmbH & Co. KG

    End User Computing expert | IT Service Delivery expert | SCCM Management | IT Asset Management | ServiceNow implementation consultant | IT Data quality auditor (Active Directory, Exchange, IT Wikis) | Office 365 support Infrastructure consultant and support: networking, server, SaaS | IT all-rounder :)

  • 1 Jahr, Sep. 2018 - Aug. 2019

    Technical Support Engineer - Integrated Security

    Honeywell

    Honeywell's Pro-Watch product range technical support, Support hardware integration from various manufacturers, Scenario testing for customers and/or integrators, Software testing, Documentation creation and handling, Close work with Sales, Marketing and Engineering during product development and maintenance, Customer training

  • 7 Jahre und 5 Monate, Apr. 2011 - Aug. 2018

    IT Support Engineer

    Bosch Thermotechnik GmbH

    End user and facilities IT consulting and support | Local LAN consulting and hands-on | End-user and IT Partners training | ITSM tools handling, SLA and KPI monitoring | Windows server management | Printing services’ implementation and support | Local contact for Corporate projects: Next Generation Workplace, Next Generation Services, Mobile Workplace, IT Fleet Management process | Virtual teams' member: Mobile Champion, Corporate IT Solutions Promoter | Early adopter/tester | Hardware repair

  • 8 Monate, Sep. 2010 - Apr. 2011

    Administrative Assistant

    Instituto de Mobilidade e Transportes

    Archive responsible, conversion of paper archives in digital archive, documentation organization, maintenance of IT devices, data organization.

  • 2 Jahre und 3 Monate, Apr. 2008 - Juni 2010

    Technical Communicator | Software Tester

    Nokia Siemens Networks

    Documentation responsible for SPOTS (Performance Management tool for telecommunication networks) and software tester (SCRUM environment).

  • 7 Jahre und 5 Monate, Nov. 2000 - März 2008

    Contact Center Agent

    NOS

    Contact Center and Telemarketing operator. Member of the training team (newcomers committee).

Ausbildung von Bernardo Pimenta

  • 5 Jahre und 1 Monat, Okt. 2011 - Okt. 2016

    IT-Management and Information Systems

    Instituto Politécnico de Gestão e Tecnologia

    Networking: planning LAN, WLAN and security | Project Management | E-Commerce and Marketing | IT Enterprise management | Hardware and Software troubleshooting and maintenance | Multimedia Tools

  • 1 Jahr und 2 Monate, Sep. 1998 - Okt. 1999

    Accounting

    Instituto Superior de Contabilidade e Administração do Porto

    Accounting | Law | Mathematics

Sprachen

  • Englisch

    Fließend

  • Portugiesisch

    Muttersprache

  • Französisch

    Grundlagen

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