Csaba Toldi

Platform as a service Infrastructure as a service - AWS - Google - Microsoft Line management of 100+ employees from development to operations including account / operations managers and architects split between 4 locations.

- Head of Operations, D.A.CH. Region (2017-Present) - Head of Operations, Germany and Austria (2016-Present) - Head of Operations, Germany (2015-Present) Direct all aspects of operations, ensuring operational excellence across the region while optimizing/automating processes. Lead, coach, and motivate cross-functional team of 100+ to peak performance levels across 3 countries. Maximize support of all running projects; revitalize stagnant initiatives and salvage faulty contracts.

- Engagement Manager (CIO Department)(2014-2015) - Program Manager (2010-2014) - Project Manager (2008-2010) As the acting engagement manager of the CIO, successfully restructured the entire IT infrastructure while guiding major technical transformation. Optimized operations and development projects. Standardized tools, automated processes, minimized expenses, and ensured 100% compliance with service level agreements (SLAs). Managed €8 million IT budget and a €1 million project budget.

Provided critical analysis of clients’ practices, then designed superior/future modes of operation to fulfill business needs. Expertly managed global projects and completed financial assessments of technical solutions. Generated requests for information (RFIs) and requests for proposals (RFPs), and performed due diligence for new opportunities.

Seamlessly managed 6 operation/development teams and 12 projects across 3 countries. Managed and migrated highly efficient/reliable systems with Windows, Unix, Oracle, and SAP. Designed communication plans and escalation processes. Maintained the highest levels of customer service. Set up Hungarian organization.

Level III administration 300 PCs and 50 servers

Level II administration of 5,000 PCs and 450 servers.

• ITIL • Operating Systems • Databases • Development