Cynthia Chybior da Cruz

Customer Support after sales for Google Domains in Portuguese and English. Orientation and support external users: how to use the product, fixing issues related to the DNS connection, refunds, etc. Audit of Cases. Translation and Verification Correction for the Portuguese-Brazilian market. Tools: Chrome OS environment. G-Case tool for ticketing.

First Contact Troubleshooting, troubleshoot and fix day-to-day software, hardware and peripherals problems. Incident management role. Central point of contact for technical support teams including status updates for on-going incidents / events. Training and orientating users how to use Google Applications. Hardware and software, network problem resolution. Contribution to the team and project - Create the user manual to facilitate future issues in time and quality answers for the users.