Cyrus Dalili

Designed a robust network for cryptocurrency mining farms with remote access and monitoring capabilities. Implemented instant notifications to farm owners via messaging applications like Telegram and LINE. Led a team of 4 technical support professionals, improving customer satisfaction through efficient issue resolution and process optimization.

Implemented an Asterisk-based VoIP system, reducing landline bills by 80% and improving call center productivity. Implemented Active Directory Federation Service for Single Sign-On capabilities. Implemented a teleworking platform using Xen Desktop. Ensured organizational security, designed and implemented an effective backup system with PowerShell scripting to protect against ransomware attacks. Established an efficient server virtualization system within ESXi.

Documented network aspects to facilitate faster troubleshooting . Implemented network monitoring with PRTG to prevent downtime and reduce Mean Time to Repair. Migrated domain controllers to improve security . Implemented pfSense firewall and enhanced network security with inbound/outbound connection rules. Configured secure data transfer between main and branch offices through tunnel configuration. Improved staff productivity by implementing a sophisticated configuration of MS Lync 2013.

Deployed VoIP system in 220 Rail-Stations nationwide using CUCM and CUME. Provided training documentation for railway staff on the implemented VOIP system.

Responded to customer inquiries and troubleshooted technical issues related to internet connections and network devices. Diagnosed and resolved network outages, connectivity issues, and infrastructure problems. Collaborated with technical teams to identify and resolve complex issues related to network architecture, software, and hardware.