Damien McCall

Collaborated with shareholders, project sponsors, and champions throughout the organization to deliver work products through the phases of a projects lifecycle • Identified business needs by creating scope documents, requirements gathering, and translate raw data into capability solutions • Bridged gaps between business needs and IT deliverables using data definitions and standardization processes • Created process maps to organize and structure interrelationships between inputs and outputs

Documented current and future state processes, simplified procedures, and created workflows and business cases. Created quantitative and qualitative statistics to measure success and failure rates over time. Facilitated project related issues and recommend solutions. • Led and directed the development and maintenance of the business process architecture for process improvement strategies and initiatives. • Produced documentation and communication materials to implement the processes and drive change in the

Ensured that methods and procedures are used for efficient and prompt handling of all changes for both IT applications and IT infrastructure changes. Minimized the impact of all range of changes, insure high quality of execution and visibility and improve overall operations. Understood technical areas such as application development, infrastructure requirements, and impact to Dev, QA, and Production servers. Enforced change management policy and procedures. • Integral part of the change management process f

Supported and licensed Prolog application and worked closely with developers to understand service packages and hot fixes. Stayed current with new Read Me files and upgrade requirements. Understood system and hardware requirements and networked environments. • Troubleshot Prolog application, SQL databases, firewalls, and network environments issues via email, Live Meeting, and Citrix connections. • Researched outstanding issues by searching knowledge databases and communicate solutions to clients. • Worked

Performed as a liaison between the business and IT department. Responsible for auditing information systems, platforms, and operating procedures in accordance with ITIL standards for efficiency, accuracy and security Determined and recommended improvements in current risk management controls and implementation of system changes or upgrades; monitored access control to financial systems, SOWs and project plans and report any deviations in timeliness; researched and understand PCI, COSO, COBiT, ITIL, Sarbanes