Didem Ochsner


Angestellt, Senior Advisory Solution Consultant for Alps/CEE in Risk & Security, ServiceNow - The Enterprise Cloud Company

Abschluss: eidg. Dipl. Wirtschaftsinformatikerin, AKAD

Zürich, Switzerland


ISO 27001
IT Governance
IT Risk Management
IT Security
ISO 20000
IT Audits
Information Security Management System
ServiceNow GRC
Process management
IT Service Management
ISO 27004:2016
Cloud Security
Data Privacy


Professional experience for Didem Ochsner

  • Current 2 years and 9 months, since Mar 2020

    Senior Advisory Solution Consultant for Alps/CEE in Risk & Security

    ServiceNow - The Enterprise Cloud Company

  • 1 year and 1 month, Feb 2019 - Feb 2020

    Manager Information Security & Data Privacy

    Pragmatica AG

    Managing projects and consulting customers in Information Security and Data Privacy areas. Subject matter expert in Information Security Governance & Risk Management; IT Governance and processes.

  • 8 years and 3 months, Nov 2010 - Jan 2019

    Manager, Information Security & IT GRC, ISO 27001 Lead Auditor


    Responsible for Information Security, IT Governance, Risk and Compliance Management

  • 2 years and 1 month, Aug 2008 - Aug 2010


    Lostar Information Security

    Leading projects in Information Security, IT Governance, Business Continuity and Business Process Reengineering Leading the project for an integrated standards management software solution Consultant and trainer for ISMS, ISO 27001, COBIT, ITIL, ISO 20000, ESAM (Employee Security Awareness Methodology), BS25999 / BS25777 Implementing and auditing ISO 27001, CobiT Auditing IT Processes: ISO 20000, ITIL Active support in marketing and sales in core business subjects

  • 1 year and 8 months, May 2007 - Dec 2008

    IT Project Manager

    Human Resources Agency of Canton TG (Personalamt)

    IT Project Management for Personel Information Systems, Human Ressources & Educational Areas; Data Management & Reporting; MIS - Project for Human Ressources Application Manager EcoOpen - Responsible for requirement management, solution improvements, rollouts, integrations with other systems (SharePoint, XPertLine)

  • 2 years and 3 months, Feb 2005 - Apr 2007

    IT Project Manager / Application Manager

    Swiss National Bank

    Member of the steering committee for ITIL Implementation •Analysis, design and programming of integrated solutions in Share Point, MS Office, MS Info Path for different bank divisions •Development of complex solutions for MS Office 2003 to support banking applications and processes •Responsible for the MS Office and Adobe Products including Release and Change-Management : managing and monitoring roll-outs, upgrades, maintenance, developing solutions for automation of office processes Deputy of Web Mast

  • 8 years and 7 months, Jul 1996 - Jan 2005

    IT Project Manager, IT Professional

    Agency of Informatics TG (Amt für Informatik TG)

    Analysis of QMS / ITIL Processes and co-work in building up a IT Quality Management System Helped establishing an IT Strategy Worked on the New Public Management project together with the management, reviewed and optimized government processes Led different development and IT-projects such as migration of Operating System and MS Office products, solution development with VB / Access / Oracle DB Created solutions and conducted full life-cycle development Consulted and supported IT-Staff in new technolog

  • 1 year and 6 months, Feb 1994 - Jul 1995

    Training & Customer Relationships


    Trained customers and employees on software and hardware, which are designed for access controls in ski resorts. The trainings were held in German, English or French. Trained sales departments of the subsidiaries from Germany, Italy, France, Holland, Sweden and USA on the new developments of the access systems. Authored and updated all technical and user documentations of the different systems. Co-working on Software upgrades: testing, updating documentation, delivery to the customers Customer support

Educational background for Didem Ochsner

  • 1 year and 4 months, Mar 1999 - Jun 2000

    Business Information Systems


    IT Generalist, Processes, IT Management and Governance

  • 5 years and 11 months, Sep 1986 - Jul 1992


    Bosphorus University, Istanbul

    Mathematics, educational psychology, informatics


  • English


  • German

    First language

  • French


  • Turkish

    First language


Business contacts



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