Dorothee Blythe

Covering Business Development & Product Marketing, Leadership, Key Account Management, Project Management, Business Analysis, Commericals, Strategic Partnerships, Product Management,

Consultancy and analysis for Tour Operator/Airlines and their applied IT

Assist Product Managers with the developement of project proposals, objectives, deliverables and busines case. Establish project plans by reviewing: scope, time to market, resource availability and approved project schedules. Organize and establish project team by selecting, orienting, and training/coaching staff members. Assign responsibilities and approve selection of contractors and provide direct contract management. Collaborate with PMO.

Analysis of functional and technical customer requirements in reference to customer processes and their systems. Differentiation according to market requirement and customer specific requirement. Alignment with available product. Modellling of the Business Processes Airline Reservation Systems on basis of RUP and applying software programs AccuRev and Enterprise Architecture. Support to the Product Management and Sales. Technical and functional illustration of Schedule Mangement and Routings.

Assistance of Managing Director as to presentations, correspondence, customer appointments. Registration of contracts according customer request using specific SQL software. Capturing of specific raw data and general market data in a database (MS access, Progress, MySQL). evaluation of market data using an especially in the company applying analysing software (CorVu M.A.P)

Pricing Germany, Switzerland and Austria. Yield- und Revenue Management. Creation and maintenance of structure and rules for all tariffs.Distribution of all tariffs Germany, Switzerland and Austria comprising quality control in Amadeus, Galileo and Sabre. Close cooperation with European pricing department in London and headquarter in Auckland as well as Sales Germany, Switzerland and Austria. Constant monitoring of competition positioning in the marketing channels and control of contingents

Acquisition of new Customer. Active control and accomplishment of travels (Bike-, Hike-, Safari- and train). Calculation for realization and implementation of travel program. Elaboration market analysis and tendencies within leisure market. Marketing . Customer and supplier handling

Develop requirements and functional adaptation of new implemented software application “CD Monitor” to process Corporate Net Fares. Enhancements and quality management of new functionality “CD Monitor”. Processing, Implementation and Maintenance of Negotiated Fares world-wide in Amadeus Reservation System. Customer Support for Lufthansa Pricing and Yield Management, field organisation and other air carriers. Consultation concerning functional and technical realisation of tariff- and pricing concepts.

Formulation of a concept for a regional BSP (Middle East). Develop of a specification catalogue for regionalisation. Planning of a regionalisation process ticket clearance (BSP global) incl. support in planning of cooperation model with relevant international dealing enterprises. Solely responsible for communication with Amadeus and SITA. Compilation of a product portfolio describing BSP services for all partners and suppliers. Acquire a concept for a Hotel Reservations System comprising of clearing servic

Consultancy of customers in regard to application and system queries. Taking up technical problems, forwarding them including tracing them until resolved. Handling of problem- and Enhancement tickets. Complete and self depended implementation of training concepts. Accomplishment of trainings in subject areas Air/Hotel/Car, Fare Quote and Ticketing

Responsibility and implementation for the tour operators connected to START . Formulation of functional specifications for the product development. Organisation of pilot phases. Accomplishment of acceptance tests. Relating to the product release coordinate product relevant activities within the internal START departments and the tour operator. Acquisition new tour operators. Strength-weakness analysis. Regular product conferences with START. Informatik, Application development tour operator

Independently and self depended support of SABRE users comprising of 40 travel agencies in the area of Berlin. Instruction of the SABRE system at travel agencies for several days of duration to improve the knowledge from the SABRE trained travel agents Regular visits at the travel agencies offices to match the multifunctional system functionality to the individual requirements of the user to increase in productivity. Monthly customer contact by telephone calls in the context of training- and functionality

- Handling of ticket refunds Germany - Issuance and administration of ACM`s/ADM`s - BSP Settlement Plan Germany - Ticket ordering from AA headquarters. - Administrate and control of German ticket stock - Administrate error logs - Supporting Credit Card Invoicing and Clearing - Cargo Invoicing (CASS)