Dzulfadli Mohamed

• Acted as a central point of contact for the entire process, closely aligned with all stakeholders to ensure smooth information and process flow, as well as delivery of a quality product within set deadlines and budget. • Worked closely with Business Users, a team of Tech Leads (Product Designers), Software Developers (JAVA), Business Consultants, and, Application and Database experts to define solutions and to maintain the systems. • Managed backlogs, changes and the prioritisation of efforts.

• Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Provided input for RFIs and RFPs. • Designed new computer programs by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. Improved systems by studying current practices; designing modifications. • Defined project requirements by identifying project milestones, phases, and elements; formed project teams.

Contributed to the overall positive experience and satisfaction of all YHA customers, guests and visitors by carrying out routine procedures in accordance with YHA policies. - Deputised in the Manager absence and took responsibility for the general running of the hostel. - Took charge of the booking system as well as telephone and face to face enquiries. - Monitored effective human resources, stock rotation and managed supplies within agreed budget.

- Generated quality leads and also managed prospective accounts to ensure that the products are up to expectation. - Conducted effective presales demonstrations as well as training to end-users on curriculum development, information technology familiarisation and new education methodologies. - Learnt and fulfilled the needs of different market segments, especially in the areas of English (ELT), Mathematics and Science, Continuing Education and Training.

- Produced accurate and high quality output within frequent tight dateline and budget. - Coordinated with all departments to ensure completeness of documentation as well as managing the information flow for others to view and edit. - Liaised with customers from Australia and Malaysia such as Editors, Sub Editors, Graphic Editors, Indexers, Team Leaders, Production Manager, Editorial Support, Procurement and Scheduler etc.