Elif Aksoy

• Organization of travel and accommodation arrangements of the crew and company staff • Authorisation check for travel and accommodation requests • Control of travel desk invoices and allocation to an account • Daily crew planning due to duty time limitations and EU regulations • Forwarding information from crew to the relevant authorities

• Coordinating duties of stations` located in Turkey • Planning work shifts and vacations of station staff • Following absences, planning overtimes • Preparing payment orders, bills • Making necessary documentation • Handling customer complaints and directing to customer management

• Responsible person for cargo duties; maintaining customer satisfaction, safety and security • Supervising handling operations • First contact person with freight companies about reservation and documents • Controlling account details of airway bills before passing to accounting department • Following shipments of purchased goods • Clearance of company goods • Handling of purchased goods in AOG situations • Providing information to customers about export, import and customs. • Coordinating wareho

• Ticket Sales, Reservation (Troya System) / Maintaining Documentation / Preparation of Flight Statistics / Accounting • Processing Passenger Check-in / Boarding / Arrival /Lost Baggage • Deputizing for Station Supervisors