Elly Tsoutsias

Senior Customer Services Administrator at Bonhams in London after promotion from previous role with additional responsibilities: - responsible for the Customer Services aspect of online only sales and part of the team developing the platform that went live in June 2016 - producing Customer Services staff manuals - appointed contact for VIP customers - managing customer enquiries related to specific advertising campaigns

- sale liaison responsible for sales in the UK and overseas - registering clients and processing bids - inspection of documents for verification purposes - acting as first point of contact for enquiries - liaising with clients in English, German and Greek - client database monitoring - archive maintenance - testing of and proposing improvements for website and online facilities - submitting sale reports and statistics - invoicing and cashiering - training of new members of staff