Emiliano Iatosti

Lead incident and problem management efforts, resolving IT issues promptly. Drive continuous service improvement, identifying and implementing process enhancements. Manage IT resources effectively, including personnel, infrastructure, and budgets. Manage relationships with external IT vendors and service providers. Ensure IT services comply with security standards and regulatory requirements. Oversee change management processes to minimise disruptions.

• Support Corporate Network and all users and computers. • Manage and support all Servers, Thin Clients, and Virtual workstation • Manage and support Microsoft Exchange Online with Advanced Threat Protection • Perform and verify daily backups and their validity using Veeam • Administered and Supported our VMWare Virtual Server Cluster, Nodes and Disks • Administered and Supported our Microsoft 365 E5 environment • Administered and Supported Azure Active Directory & AD Connect Directory Syncs to on-prem AD

1st and 2nd level of IT support. Support our remote employees with any IT incident (macOS and Windows) Troubleshooting hardware and software issues. Prepare IT equipment for remote new hires and off-board employees. Maintain our Conference Rooms (Zoom Room) Create and maintain IT policies and documentation. BMC Footprints Ticket management. IT Inventory management.

Physically remove old equipment and replace with new Backup and restore of user data with USMT Configure Microsoft Windows 10 to the company requirements Install and configuration of multiple 3rd party software Provide excellent customer service to all end users Audit all equipment and provide detailed data to the Asset Management Team Imaging of PC's (rare occurrence) Equipment delivery Provide 1st and 2nd line support for customers

Installing new software and hardware components. Regularly evaluating our IT systems to ensure they meet the necessary demands. Assisting with network administration tasks. Ensuring data storage is safe and secure. Resolving all issues coworkers have with their IT systems and software. Educating coworkers about network security and best practices for computer usage. Supporting the day-to-day operations of our computer network.

Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities

Provides an advanced level of troubleshooting support. prepare the learning environment and resources, including setting up IT equipment where appropriate; support and coach learners using learning technologies to deliver skills; Networking and related technologies/protocols/services Incident management - solution/troubleshooting of technical incidents in production environment Problem management - analysis of repeating incidents, preparation of root cause analysis, installation, configuration

- Canon Europe customer market - Develop a strategy the team will use to reach its goal - Provide any training that team members need - Communicate clear instructions to team members - Listen to team members' feedback - Monitor team members' participation to ensure the training they providing is being put into use - Manage the flow of day-to-day operations - Create reports to update the company on the team's progress - Distribute reports to the appropriate personnel

- Canon Europe customer market - Training new colleagues - Developing photographic training materials and knowledge checks - Coaching