Emmanuelle Hazeaux

 Set up and optimized processes of customer relationship management  Managed and answered to customers’ questions/claims, controlled payments and settlement of bills  Statistical analysis and reporting (cancellation, claims ...) - implementation of new statistic tools  Built up advertisement masters, validation of ads (ready for press)  Translations from German to French (ads, customer documents, website)

 Video project manager (set up 8 YouTube channels for 11 languages, budget and plan 2013)  Managed Customer Experience Survey for European countries (7 languages – 20000 teachers)  Set up social media monitoring tool (Sysomos heartbeat – 7 languages)  Created SharePoint page on competitors’ communication  Organized lifestyle photo shooting  Supported all web activities (created webpages, Google Analytics review, Google Adwords campaigns…)

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 Set up media plans for the launch of Scrineo Jeunesse, a new publishing company, and for the publishing of Les Haut-Conteurs the first novel of the new brand.  Created blogs, animated social media community and set-up E-mailing campaigns