Dipl.-Ing. Erich Frei

Client Partner for global and central (DC) infrastructure services like SAP HANA or Cloud of a major ICT full outsourcing contract for a global Technology Enterprise. Leading the central Account Service Team with full P&L and SLA accountability.

International Client Manager of a major ICT full outsourcing contract for a global Technology Enterprise. Leading the regional (CEE/RCA) Account Service Team with full P&L and SLA accountability.

International Service Manager of a major ICT full outsourcing contract for a global Technology Enterprise.

Service Manager of an ICT full outsourcing contract for a major Swiss media house.

Service responsibility for a major global ICT outsourcing contract for a pharmaceutical enterprise which consists of the service towers: - WAN - LAN - Security - IPT - Video Conferencing

Buildup and lead of global business and service management of MVS based on ITIL principles. Lead of the Pilot-Transition of MVS (e.g. Break-Fix Services) regarding the very large server population in Switzerland of a global customer.

As member of the executive board of the business unit Siemens Business Services (SBS) responsible for strategic partnerships and channel business including respective sales and marketing tasks. Responsible for Major Deals and senior/coach for IT-Outsourcing and Managed Services Business in SBS’ management team.

Management Consultant, Coach and especially responsible program manager for the business turn-around project portfolio (25 projects) of the business unit Siemens Business Services (SBS) with 120 employees. All projects were succesfully finished within the agreed turn around periode of one year. The main target to have satisfied customers as well employees was achieved very well.