Esteban Aguilar

Delivered high-quality customer service in English, Spanish, and French across phone, email, and live chat channels. Effectively handled high-volume inquiries and collaborated with internal teams to escalate and resolve complex cases. Demonstrated strong communication and adaptability in a fast-paced environment, ensuring consistent customer satisfaction and adherence to performance KPIs.

Led coordination of cross-border logistics operations between Mexico, the U.S., and Canada. Maintained direct communication with carriers, and warehouse teams to ensure on-time pickups and deliveries. Optimized transportation flows, tracked shipment status, and proactively resolved incidents. Contributed to supply chain performance improvement through detailed analysis and reporting.

Supported store and warehouse operations, managing tasks such as inventory control, product scanning, labeling, and dispatch preparation. Assisted in loss prevention efforts, maintained accurate stock levels, and ensured operational readiness. Provided frontline customer service and coordinated daily administrative functions, supplies, and scheduling. Acted as a liaison between store management and warehouse staff, contributing to workflow efficiency.

Coordinating import and export operations, scheduling pickups, and preparing waybills. Responsible for generating weekly shipping reports and providing support to suppliers and carriers to ensure efficient logistics processes.

I am currently learning German at the Goethe-Institut, where I am taking the B1 course.