Ewelina Michalak

• Defining, implementing, executing and maintaining the Kramer Brand • Soliciting Employee Feedback (ei. Employee survey) • Developing engaging content for job advertisements with Head of Marketing • Creating and running new induction program • Creating a new HR strategy (ei, trainings program, fringe benefits, appraisal system) • Organizing Kramer Events for employees

• Manage Language Immersion Tours which operate in four countries (Spain, France, Germany and Italy) • Increase NPS score by 35 % (Currently averaging 79 % NPS score) • 200 % product sales increase from 2015 to 2016 • Negotiate and deliver numerous supplier contracts with cost savings • Directly manage budget of 600,000 Euro • Maintain quality control • Build networks of communities to support outreach programs • Organize and execute Tour Director training the EU

• Arrange business travel in an in-house travel department • Travel across Europe/North America providing training services for new online system (Stockholm, London, Paris, Boston, Denver) • Assisted in the hiring process of new 2014 trainees • Knowledge of Amadeus Operating System. • 6 Week work rotation in the Travel Headquarters in Boston, MA, USA • Airline relationship management • Maintain online booking tool • Process confidential information • 10 % travel

• Organizing transportation for corporate personnel by scheduling and booking commercial flights with particular attention to budgets.

• Oversee the daily operations of Summer Academic Orientation Program for new students • Preparing and giving presentations for more than 100 people at one time. • Manage 5 student workers • Coordinate trainings • Coordinate travel schedules • Assist with on-campus student leadership events for prospective and current students • Answering calls and handling queries • 80 % travel