Farid MECHRANE

To ensure that the business applications delivered by the supplier meet the client’s functional requirements and operating standards. To put release into production (Change Management) in projects as well as Customers Triple & Quad Play packages (Mobile + Landline + Cable TV + Internet) AND Technical upgrade of the whole activation business application architecture (Apache HTTP Servers, Application Servers and Database Servers renewal) AND Very High Speed Broadband customers access.

To ensure the resolution of urgent and non-urgent incidents arising in the production. Team leader.  Building the best team to investigate and diagnose incidents  Organizing and managing the task force meetings related to production critical incidents  Managing corrective action plans  Analyzing and capitalizing on incidents root causes  Weekly reports of production incidents status  Monitoring the status of 3rd line Support budget

To ensure the resolution of urgent and non-urgent defects reported in production ==>  Running bugs CCB with stakeholders  Evaluating defects impact on production quality service to prioritize patches deliveries  Setting up task force meetings to resolve bugs  Setting up defects and bugs batch processing to reduce resolutions and testing costs  Definition of test strategies  Managing release production  Monitoring budget  Weekly Reports

To guarantee that the application meets client’s requirements  Participating to the test strategy definition  Developing testing goals and strategies  Writing and execution of test plans and test cases  Following testing standards to trace and report bugs  Preparing and selecting data test for testing campaign  identifying and tracking bugs which are submitted to developers to ensure that bugs are fixed

Consulting