Federica Moratti
Angestellt, Assistant Hotel Manager, Grand Circle Cruise Lines - Central Europe
Corcelles, Schweiz
Werdegang
Berufserfahrung von Federica Moratti
Bis heute 9 Jahre und 8 Monate, seit Nov. 2014
Assistant Hotel Manager
Grand Circle Cruise Lines - Central Europe
- Responsible for coordinating, supporting, and delivering an exceptional guest service for American travelers - Responsible for entire front desk area and gift shop and co-responsible for housekeeping department - Coordinating and supervising general administrative tasks for all departments - Responsible for cost, revenue, and inventory administration - Responsible for managing VIP requirements and guest experience - Relieving Hotel Manager during his/her absence
3 Jahre und 11 Monate, Jan. 2011 - Nov. 2014
Training & Event Coordinator
Horeca Solutions - Barcelona - Spain
Responsible for coordinating all different types of training programs and courses for the Group. - Program coordinator for “La Crème” - Unilever Food Solutions (UFS) Corporate University for Lead Chefs. - Sales, marketing & event executive for the digital magazine www.gestionrestaurantes.com specialised in restaurants and foodservice. Group operations coordinator for gastronomic events at national level. - Consultant for hotels and restaurants.
11 Monate, Sep. 2008 - Juli 2009
Sales Executive / Main Club Receptionist
Sol Melia Vacation Club España - Barcelona - Spain
Presentation of the Club to potential clients I worked closely with the Club Director in order to maximise the sales for the company. July 2009: Sol Melia Vacational Club Office in Barcelona closed.
4 Monate, Apr. 2008 - Juli 2008
International Personal Banking Adviser
Santander Group - Lanzarote - Spain
Responsible for residential tourism on the island of Lanzarote. Personal banking adviser for a portfolio of international clients.
1 Jahr und 2 Monate, Feb. 2007 - März 2008
Employée administrative / Sales Executive
Banca March SA - Fuerteventura - Spain
General Administrative tasks Customer service focused on international clients Sales of financial products and services to existing and potential customers
2 Jahre und 1 Monat, Feb. 2005 - Feb. 2007
Receptionist
Hoteles Elba - Hotel Elba palace Golf 5* G.L. - Fuerteventura - Spain
Organizing and conducting check-in & check-out Coordinating general administrative tasks for all departments Guest relations ensuring excellent customer service Handling & resolving guest's concerns
1 Jahr und 5 Monate, Aug. 2003 - Dez. 2004
Reservation Agent
US Airways - Liverpool - UK
Reservation Agent for the English, Italian, French & Spanish market Coordinating group booking in contact with international travel agencies & tour operators
4 Jahre, Aug. 1999 - Juli 2003
Waitress / Shift Leader
Franc's Restaurant - Chester - UK
Assisting Restaurant Manager on all daily tasks Responsible for the full organization of the restaurant before, during and after service Coordinating staff training Responsible for cost, revenue and inventory administration Control and supervision of company procedures
Ausbildung von Federica Moratti
11 Monate, Sep. 2009 - Juli 2010
Hospitality Management
EADA Business School, Barcelona, Spain
2 Jahre und 11 Monate, Sep. 2000 - Juli 2003
Tourism Management & Spanish
Chester University
11 Monate, Aug. 1997 - Juni 1998
Foreign Languages
Silkeborg Amtsgymnasium
Cultural Exchange Program with AFS
4 Jahre und 11 Monate, Sep. 1994 - Juli 1999
Liceo Linguistico
Instituto Magistrale Lena Perpenti, Sondrio, Italy
Foreign Languages
Sprachen
Französisch
Gut
Englisch
Fließend
Italienisch
Muttersprache
Deutsch
Grundlagen
Dänisch
Grundlagen
Spanisch
Muttersprache