Fernando Medeiros de Oliveira
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Fernando Medeiros de Oliveira
- 9 Jahre und 4 Monate, Dez. 2008 - März 2018
Senior Professional Field Engineer
CSC Computer Sciences Corporation
• Operational leadership support for CEO and GEC members, 1st level ICT and 2nd level ICT support at the headquarters of an International Insurance Company • Ensure and implement service level agreements for 2,500 employees at the company headquarters and their affiliated locations • Processing of an average of 1500 incidents and orders per month • Professional and personnel management of 15 employees as a Team leader Deputy
• Operational leadership support for CEO and GEC members, 1st level ICT and 2nd level ICT support at the headquarters of an International Insurance Company • Ensure and implement service level agreements for 2,500 employees at the company headquarters and their affiliated locations • Processing of an average of 1500 incidents and orders per month • Professional and personnel management of 15 employees as a Team leader Deputy
- 5 Monate, März 2006 - Juli 2006
IT Supporter
On Time AG
• Setting up and delivery of new workstations (laptops and desktops) • Support network infrastructure ( Windows Server 2003, Standard Edition, Exchange Server 2003) and (28 Client Windows XP Professional at head office and 7 branch offices) • Configuration and troubleshooting of AD, DHCP, DNS, LAN, WAN, WLAN, VPN, firewall, network printers and scanners
• Installation and on-site support of individual workstation computer science and customer-specific special systems in a client / server environment (Windows XP / Active Directory / Symantec LiveState / CCM On Command) and Citrix Metaframe • Installation and support of PDAs and smartphones • Inventory and monitoring of devices • Advice and assistance in user queries
- 3 Jahre und 1 Monat, Aug. 2001 - Aug. 2004
IT Supporter
Arthur D. Little (Schweiz) AG
• Administration and support of Novell Netware 5 • Support and configuration of Lotus Notes 5 clients • Setting up and delivery of new workstations (laptops and desktops) • Support diverse application - and file server (Domino R5 - Navision Financial - Novell 5 -, DHCP / DNS server Win2K and 2003) • LAN, WAN, WLAN Configuration and Troubleshooting
- 2 Jahre und 11 Monate, Sep. 1998 - Juli 2001
IT Supporter
Compaq
IT Supporter
- 2 Jahre und 1 Monat, Aug. 1996 - Aug. 1998
IT Supporter
ABB
Ausbildung von Fernando Medeiros de Oliveira
- 1 Monat, Jan. 2015 - Jan. 2015
Lean Yellow Belt Training
Zurich Insurance Company
- 6 Monate, Feb. 2014 - Juli 2014
Project Management
CSC University
Certified Associate Project Management (CAPM), Projektmanagement
- 1 Monat, Sep. 2013 - Sep. 2013
Agile Product development
CSC University
Training and certification Scrum, as Professional Scrum Master (PSM-I)
- 2 Monate, Juni 2011 - Juli 2011
ITIL Foundation Training - V3 and Examination
CSC Switzerland GmbH, Urdorf
- 2 Jahre und 5 Monate, Feb. 2011 - Juni 2013
System Analyst and Developer
University Unigran, Brazil
- 1 Jahr und 1 Monat, Sep. 2010 - Sep. 2011
Business Information Technology
AKAD Business
1 and 2 Semester
Sprachen
Deutsch
Fließend
Englisch
Gut
Spanisch
Grundlagen
Portugiesisch
Muttersprache
Italienisch
Gut
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