Florentina Ceapa

Basic

UX DesignerIn 🎓

Abschluss: B.A., University of Bucharest

Berlin, Germany

Skills

Kundenberatung
Teamfähigkeit
Zuverlässigkeit
Interesse an Weiterbildung
Erfahrung
Management
Engagement
Sprachtalent
Back Office
Beratung
Customer Support
Englische Sprache
Salesforce
MS Office
Microsoft Outlook
Zeitmanagement
Empathie
Positives Denken
Kundenzufriedenheit
EDV-Kenntnisse
Selbstständigkeit
Design Thinking
User Research

Timeline

Professional experience for Florentina Ceapa

  • Current 1 year and 2 months, since May 2021

    UX Designer & CEO Assistant

    xax managing data & information GmbH
  • 5 months, Aug 2019 - Dec 2019

    Office Managerin

    Doctolib

    Verantwortlich für administrativen und organisatorischen Tätigkeiten des Tagesgeschäfts Bearbeitung der Ein- und Ausgangspost sowie Akten- und Dokumentenverwaltung Reiseverwaltung: Koordination und Buchung der Dienstreisen, sowie die Bearbeitung der Reisekostenabrechnung Vorbereitende Buchhaltung Enge Zusammenarbeit mit dem Office Management Team in der Hauptniederlassung in Frankreich Organisation und Unterstützung bei der Durchführung des Mitarbeiteronboardings

  • 2 years, Aug 2017 - Jul 2019

    Office Managerin

    Audatex AUTOonline GmbH
  • 4 months, May 2017 - Aug 2017

    Order Management Specialist

    Audatex AUTOonline GmbH
  • 1 year and 5 months, May 2015 - Sep 2016

    Customer Service Executive

    Booking.com

    Working one-on-one with customers to ensure their trip is a unique experience Resolving customer inquiries by phone, email & wherever else they ask for help with authentic, human responses Handling of bookings as well as up-selling and individual order entries for special requests such as group booking or add-ons Providing direct feedback about the latest customer requests, suggestions and problems

  • 1 year and 1 month, Mar 2014 - Mar 2015

    Special Pricing Analyst

    Hewlett Packard

    • Calculating aggressive deals and building business cases in order to obtain approvals from Business Unit Managers • Continuous communication with BU managers for aggressive calculations(negative margin) on different requests • Negotiation of margin and discount levels with managers and sales people via email or phone. • Contact with EMEA Approvers, when needed Tools used : Eclipse, Salesforce.com, DART, Smart Quote portal Outlook, Excel

  • 2 years and 4 months, Dec 2011 - Mar 2014

    Sales Support Specialist

    Hewlett Packard

    • Manage sales compensation/claims on behalf of the sales force to minimize wherever possible the admin touch required by Sales People in ensuring that they are fully compensated based on their sales enterprise. • Manage non-sales operations activities in SmartQuote: update linkage with Eclipse and Siebel. Work closely with SmartQuote team and ensure response deadline is met. Tools used : Eclipse, Siebel, Salesforce.com, Smart Quote Portal Outlook, Excel

  • 4 months, Jul 2011 - Oct 2011

    Work & Travel Programm

    Thai Pavilion Restaurant Inc

    At Thai Pavilion, the experience involves a lot more than elegant décor and comfortable surroundings. It begins in the kitchen where the chefs take pride in preparing each dish with the finest premium ingredients to create authentic Thai dishes that you'll enjoy sharing with your family and friends. Responsibilities: Making sure that the customers have an outstanding experience by foreseeing what they might need and serving in a timely manner.

  • 4 months, Jun 2010 - Sep 2010

    Work & Travel Programm

    Hyatt San Diego

Educational background for Florentina Ceapa

  • 7 months, Nov 2020 - May 2021

    UX Design

    CareerFoundry

  • 5 months, Oct 2016 - Feb 2017

    Ernährungswissenschaft

    Universität Potsdam

    Ernährungswissenschaften

  • 2 years and 10 months, Oct 2008 - Jul 2011

    Applied Linguistics

    University of Bucharest

Languages

  • English

    Fluent

  • German

    Fluent

  • Romanian

    First language

  • Spanish

    Basic

Wants

Back Office
Start-ups
Spass an Teamwork
Spaß an Herausforderungen
Office Management
Verwaltung
Planung
Organisation
Freude an Teamwork
Eigenständigkeit

Interests

Ernährung
Pilates
Tanzen
Psychologie
Kochen
Origami

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