Florian Schmedt

Team lead and point of contact for customers, stakeholders and colleagues. Review of standards and processes during all project phases. Design, implement and maintain processes and services. Report on the agreed services and key performance indicators to enhance the quality within projects and services. Development of the department "Events" in the areas: - Finance and Controlling - Human Resources - Processes and Communications - Customer Relation Management - Business Development

Serves as liaison between the service and business from a technical perspective ensuring business needs and service capabilities are aligned. Provides consultative support. Owns and maintains Partner Learning Center admin procedures. Provides training support on procedure updates. Performs regular PLC audits. Serves as tier one point of contact in technical issue escalation path. Informs users of tool updates, issues and implications on the service.

Pflege und Aufbau von Kundenkontakten, sowie die Analyse kundenbezogener Rahmenbedingungen und des Wettbewerbsumfelds. Kundenspezifische Veranstaltungskonzeption, Angebotskalkulation und Angebotserstellung. Organisation und Betreuung der Veranstaltung vor Ort. Nachbearbeitung der Veranstaltung und Budgetpflege.