Francine Kagel Miksche

• Integration Specialist for Customer Information, Service Order, and Billing databases • Sales Force Administrator for user profile creation, security permission, and automated workflow mapping • Create Business Cases for functional departments requesting both new software development and existing system enhancements • Managed multiple virtual teams (6 Project Managers, 12 Developers, 4 Architects, 2 Technical Writers, and 4 Business Analysts)

• Preparation of integration and technical business requirements documentation • Design and implement Sales Mobility Integration initiatives ($13.2M saved) • Design and implement Sales Force CRM initiatives ($7.8M saved)

• Responsible for all phases of the project lifecycle (planning, creation and execution of the project plan, and close out) • Accountable for Risk Management plan; scheduling and cost control; identifying, tracking, and resolving issues; Contingency plan; Change Management; and project communications

• Lead Analyst for the project delivery of the first electronic billing solution made available to directory publishers • Defined and documented new work processes, materials, and training to align business rules with web - based workflows

Network Computing Managerial and Financial Accounting International Business Project Management Oracle and Java Application Development Systems Design and Analysis

Industrial/Organizational Psychology Women's studies Business Management (minor)