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Francisco David Alvarez Alvarez

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Angestellt, Concierge and Emergency Solution Expert, Bosch Service Solutions
Abschluss: Thanatology Professional Certificate, Atlantida Formación CIDEP & Fundación Tripartita
Berlin, Germany

Skills

Kundenservice
Support
Elektromobilität
Italienische Sprache
Spanische Sprache
Englische Sprache
MS Office
Kundendienst
Bestattungsdienst
Notfallmanagement
Concierge Service
Customer Experience Management
Kundenbetreuung

Timeline

Professional experience for Francisco David Alvarez Alvarez

  • Current 3 years and 8 months, since Oct 2021

    Concierge and Emergency Solution Expert

    Bosch Service Solutions

    Customer care for Emergency and Concierge calls for a luxury German automotive brand. Help clients with their demands through concierge calls and answer both manual and automatic emergency calls.

  • 3 months, Aug 2021 - Oct 2021

    Database Feeder for E-Mobility Project

    Bosch Service Solutions

    Assistance with feeding and updating of Bosch's E-Mobility project database

  • 1 year and 3 months, Aug 2020 - Oct 2021

    E-Mobility & Financial Services Solution Expert.

    Bosch Service Solutions

    Customer support with high-range E-Mobility and financial products for a big German automotive brand. Helping to the customer request and being the bridge between final customer and second level support department.

  • 9 months, Dec 2019 - Aug 2020

    Shift Leader and Customer Support Specialist

    Bosch Service Solutions

    Support to the Team Leader and OPM and support to customers with high-range automotive products. Management and feeding the customer database for the company we serve.

  • 3 years and 3 months, Sep 2016 - Nov 2019

    Customer Support Specialist

    Bosch Service Solutions

    Customer support with high-range automotive products. Management and feeding the customer database for the company we serve.

  • 7 months, Oct 2015 - Apr 2016

    Embalming Technician

    Funeraria Nuestra Señora De Las Angustias SL

    Thanatopractor: -Collection of corpses. -Judicial collections. -Care to families. -Conditioning of corpses and infiltrate. -Thanatoesthetic. -Organization of the funeral home, clergy, administrative bureaucracy, cemetery, flowers and other necessary services. -Billing. -Cleaning and order of the warehouse and funeral cars. -Accompaniment to crematorie. -Death certificates. -Driving funeral vehicles.

  • 2 months, Dec 2015 - Jan 2016

    Embalming Technician Internship

    Funeraria Las Angustias

    -Judicial collection of corpses. -Assistance to the family of the deceased. - Conditioning of corpses. - Thanatoesthetics. -Organization of the funeral home, clergy, administrative bureaucracy, cemetery, flowers and other necessary services. -Billing. -Cleaning and tidying of the warehouse and hearses. - Crematorium service. -Death certificates. -Driving funeral vehicles.

Educational background for Francisco David Alvarez Alvarez

  • 3 months, Oct 2015 - Dec 2015

    Vocational training completed - Thanatology Professional

    Atlantida Formación CIDEP & Fundación Tripartita

  • 1 year and 10 months, Sep 2009 - Jun 2011

    Forestry and Environmental Sciences

    Università degli Studi di Padova

  • 7 years and 1 month, Sep 2001 - Sep 2008

    Forest Technical Engineering

    Universidad de Huelva

  • 3 years and 10 months, Sep 1997 - Jun 2001

    High School Diploma scientific specialty (BUP & COU)

    IES Alpujarra

Languages

  • Italian

    First language

  • Spanish

    First language

  • English

    Fluent

  • German

    Basic

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