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Francisco David Alvarez Alvarez

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Angestellt, Concierge and Emergency Solution Expert, Bosch Service Solutions
Abschluss: Thanatology Professional Certificate, Atlantida Formación CIDEP & Fundación Tripartita
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Kundenservice
Support
Elektromobilität
Italienische Sprache
Spanische Sprache
Englische Sprache
MS Office
Kundendienst
Bestattungsdienst
Notfallmanagement
Concierge Service
Customer Experience Management
Kundenbetreuung

Werdegang

Berufserfahrung von Francisco David Alvarez Alvarez

  • Bis heute 3 Jahre und 8 Monate, seit Okt. 2021

    Concierge and Emergency Solution Expert

    Bosch Service Solutions

    Customer care for Emergency and Concierge calls for a luxury German automotive brand. Help clients with their demands through concierge calls and answer both manual and automatic emergency calls.

  • 3 Monate, Aug. 2021 - Okt. 2021

    Database Feeder for E-Mobility Project

    Bosch Service Solutions

    Assistance with feeding and updating of Bosch's E-Mobility project database

  • 1 Jahr und 3 Monate, Aug. 2020 - Okt. 2021

    E-Mobility & Financial Services Solution Expert.

    Bosch Service Solutions

    Customer support with high-range E-Mobility and financial products for a big German automotive brand. Helping to the customer request and being the bridge between final customer and second level support department.

  • 9 Monate, Dez. 2019 - Aug. 2020

    Shift Leader and Customer Support Specialist

    Bosch Service Solutions

    Support to the Team Leader and OPM and support to customers with high-range automotive products. Management and feeding the customer database for the company we serve.

  • 3 Jahre und 3 Monate, Sep. 2016 - Nov. 2019

    Customer Support Specialist

    Bosch Service Solutions

    Customer support with high-range automotive products. Management and feeding the customer database for the company we serve.

  • 7 Monate, Okt. 2015 - Apr. 2016

    Embalming Technician

    Funeraria Nuestra Señora De Las Angustias SL

    Thanatopractor: -Collection of corpses. -Judicial collections. -Care to families. -Conditioning of corpses and infiltrate. -Thanatoesthetic. -Organization of the funeral home, clergy, administrative bureaucracy, cemetery, flowers and other necessary services. -Billing. -Cleaning and order of the warehouse and funeral cars. -Accompaniment to crematorie. -Death certificates. -Driving funeral vehicles.

  • 2 Monate, Dez. 2015 - Jan. 2016

    Embalming Technician Internship

    Funeraria Las Angustias

    -Judicial collection of corpses. -Assistance to the family of the deceased. - Conditioning of corpses. - Thanatoesthetics. -Organization of the funeral home, clergy, administrative bureaucracy, cemetery, flowers and other necessary services. -Billing. -Cleaning and tidying of the warehouse and hearses. - Crematorium service. -Death certificates. -Driving funeral vehicles.

Ausbildung von Francisco David Alvarez Alvarez

  • 3 Monate, Okt. 2015 - Dez. 2015

    Vocational training completed - Thanatology Professional

    Atlantida Formación CIDEP & Fundación Tripartita

  • 1 Jahr und 10 Monate, Sep. 2009 - Juni 2011

    Forestry and Environmental Sciences

    Università degli Studi di Padova

  • 7 Jahre und 1 Monat, Sep. 2001 - Sep. 2008

    Forest Technical Engineering

    Universidad de Huelva

  • 3 Jahre und 10 Monate, Sep. 1997 - Juni 2001

    High School Diploma scientific specialty (BUP & COU)

    IES Alpujarra

Sprachen

  • Italienisch

    Muttersprache

  • Spanisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

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