Frank Kamphausen

Managing a global operations team which supports Microsoft O365 (Exchange Online, Skype for Business Online, SharePoint Online), Microsoft Azure and Sitecore. Tasks include: - Environment monitoring - Break/fix support - Defining governance processes for the different platforms - Vendor management

Leading a global team of 12 employees (incl. external and managed service staff) for delivering collaboration tool support for the Automotive business unit. Solutions include: - Team collaboration solutions (SharePoint Team Sites) - Intranet sites (SharePoint publishing sites) - Document storage and sharing (SharePoint Team Sites and Documentum Webtop) - End-user workflow solutions (SharePoint)

- Responsible for department cost center for the EU region and disciplinary responsible for EU employees. - Lead a managed service team of 7 people with team members located in USA, Germany and India. - Responsible for incident resolution and request fulfillment for the following technologies: EMC Documentum (WebTop), eRoom, IBM WebSphere Portal and SharePoint - Managing service operation for web application environments (IBM WebSphere Application Server, MS IIS).