Basic

Frédéric Monard

Vorstandsmitglied, CEO, PIDAS AG – The Customer Care Company

Dübendorf, Schweiz

Skills

Customer Care & Customer Service
Customer Experience Management (CEM).
Digitalisierung im Kundenservice
Management Consulting
Business Development
Customer Relationship Management (CRM)
Service Automation
Software
Digital Customer Care Platform
Chatbot
IBM Watson
Robotics
Natural Language Processing (NLP)
Machine Learning
Veränderungsmanagement
IT Service Management (ITIL)
IT Oussourcing
IT Service Desk
IT Field Services

Timeline

Professional experience for Frédéric Monard

  • Current , since Apr 2014

    CEO

    PIDAS AG – The Customer Care Company

  • 4 years and 5 months, Nov 2009 - Mar 2014

    Leiter Consulting, Mitglied der Geschäftsleitung

    PIDAS AG - The Customer Care Company

  • 2008 - 2012

    Dozent Nachdiplomstudien HF

    Stiftung WISS - Wirtschaftsinformatikschule Schweiz

  • 5 months, Jun 2009 - Oct 2009

    Unternehmensentwickler

    Monard & Partner Consulting GmbH

  • 3 years and 10 months, Aug 2005 - May 2009

    Senior Business Consultant

    PIDAS Aktiengesellschaft

  • 2002 - 2005

    Assistant to Sales Manager West & Southern Switzerland

    Ecolab GmbH

Educational background for Frédéric Monard

  • 2 years and 9 months, Oct 2008 - Jun 2011

    Management Consulting International

    Fachhochschule Nordwestscheiz (FHNW)

  • Betriebswirtschaft

    Fachhochschule Nordwestschweiz

    General Management

Languages

  • German

    First language

  • English

    Fluent

  • Spanish

    Intermediate

  • French

    First language

  • Italian

    Intermediate

Wants

CEOs
Geschäftsführer
IT-Leiter
Finanzleiter
Marketingleiter
Verkaufsleiter
Call Center Manager
Business Unit Leiter
Leiter Business Development

Interests

fairesulting - umsetzungsorientierte Unternehmensberatung
Politik
Soziales
Musik

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