Gail Malchester

Office Manager for storefront Kitchen and Bath Design Showroom. Re-structured the system of paying out commissions, instated a showroom traffic tracking system I developed while with Sears to determine which advertising venues are most cost-effective, brought in experienced designers and salespeople to help bolster business. Company paid for my Intermediate Level training in 20/20 CAD design, enabling me to estimate basic kitchens as a back up for our design consultants

Office Manager for General Contractor; Complete set up of new office including Quick Books Pro, install and set up of DSL and NEC phone system. Researched and helped create new store branding, including print advertising and some website design, office design and décor. Devised sales proposal template used company wide. Designed and implemented job staging system for company warehouse

Customer Service Manager for cabinet side of contractor business serving new home construction; I had actually applied for an Accounts Payable position, and the Branch Manager created a Customer Service position for me, based on my experience. Delineated what Customer Service would be for the branch - setting service appointments, maintaining job files, preparing installation payroll, ordering service materials, managing service calls and NHQ job completion requirements

Staff Accountant for storm damage restoration company, reporting directly to CFO, who had been the CFO at Olympic Home Improvements and called me in to work for him because, as he said “I can teach you accounting, I want you for your work ethic”; temporary position in accounts receivable/payroll; converting files from Quicken to Peachtree. Company went bankrupt

Administrative Manager for Olympic Home Improvements, a licensee for Sears Roebuck & Co. Developed a job paperwork tracking system that became required use nationwide in all 7 branches of Olympic Home Improvements. The home office in Atlanta put me in charge of hiring and training of Administrative Managers for all the branches. Received 2 Excellence Awards from Sears, and was awarded a 10-day Caribbean cruise from Olympic Home Improvements based on performance.

Telemarketing Assistant Manager; alternating fundraising and subscription sales for the Baltimore Symphony Orchestra; Manager of the annual fund telemarketing campaign for Center Stage, Re-structured the call center’s scripts and calling hours, resulting in a higher rate of retention of employees, and a measurable increase in donations; Flown to California at the company’s expense to attend their management seminar

Office Manager for screen printer and wholesale blank textile business, Streamlined the duties previously done by 2 people into one

Dance instructor; training staff members, organizing and planning programs and parties, making and closing sales presentations. Created a Stretch exercise program and a Youth Dance Program.

Night Manager; security for 13 room inn, restaurant, formal bar, pub, banquet facility and spa; Supervised breakfast wait staff and bar staff

Ballroom dance instructor, specializing in children's programming

Special Orders and Trim Clerk; processed orders for made-to-measure shop, stock maintenance

Administrative Assistant to company President, setting appointments, running retail store

Ballroom dance instructor

retail sales assistant in children's department

Dairy Inspector; Assistant Metrologist