Gheorghe Dobrogeanu PMP

- Overseeing a portfolio of projects, ensuring performance and adherence to high-quality standards. - Coach a team of project managers and monitor customer satisfaction, budgets, and timelines. - Serving as an escalation point for clients and identifying business development opportunities. - Acting as the primary contact for clients reporting service degradations.

- Managed the internal software development program delivering the next-generation online assessment tool. - Led a team of eight squads across six projects from requirements gathering to final delivery. - Orchestrated the implementation of the TAO* e-Testing platform for a national Ministry of Education in Europe.

- Coordinating the Commercial Launch of the Over-the-Top TV service in Greece, the second largest market in DTAG - The new OTT service is leveraging best in breed agile cloud-based technologies to allow Cosmote Greece to deliver new features and platforms quickly. It is a modern, state-of-the art, customer focused OTT, end-to-end service across-device and cross-platform

- Part of the PMO team of the mVAS (Multi Value Added Services) program The aim of mVAS is to deploy the legacy platforms of SMS, MMS, VoiceMail and IPSM GateWay from 12 National Companies (NatCos) on one platform, saving mil. € - Responsible for the projects in Romania, Croatia, Hungary and Albania, starting with the CRS (Customer Requirements Specs) and ending with the RFS (Ready for Service). Collaboration with the vendor (as customer) and with the NatCos (as provider), in an international environment

- Internal consultant regarding funding possibilities for different projects – offering all info needed for the management, coordinating the preparation of the project documentation, etc. - Supporting the B2B sales force in meetings with large customers - Mentor for intern students - Looking into business development opportunities – part of the task force that started the collaborations in the IoT, smart city, smart home, energy, in line with the strategy of Deutsche Telekom. - Horizon 2020 projects

- Finding ways to increase the customer satisfaction and transform them into project - Implementation of the Deutsche Telekom’s “Next Generation ICCA” (International Customer Center Analysis) project – tool to measure the customer satisfaction - Implementation of the “Zero Dissatisfaction” Project – using 6Sigma+Lean. Manage a team of 4. Benefit: 40k eu/yr - Implementation of the “Boost Productivity in Web Sales Call Center” Project – using 6Sigma+Lean. Benefit: 370k eu/yr

- Part of a reporting team responsible with providing any kind of information regarding the Call Centers activity - Developed coherent reporting system for the Top Management. - Project manager of the “ISO 9001:2008 quality management system” implementation in all Residential call centers - Part of the team that successfully re-launched the Directory Assistance Service – Won the Best European Directory Assistance Service in 2009 at 118Tracker Awards

- Monitoring of competition’s activity - Pricing reporting - Responsible of various in-store events - Actively involved in opening the second real,- store in Bucharest

- Prospecting the market - Selling insurance products through inbound and outbound activities